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Online training - We are now offering our training courses online.
If you would like further information, or to discuss inhouse training needs, please contact training@resolveuk.org.uk

Events

14
Jan
2021

ASB Case Management Principles

14-01-2021 9:00 am - 21-01-2021 12:30 pm
£149 for members / £175 for non members

Online Course equivaent to 1 day -  2 sessions . 14 January 9.00-12.30 / 21 January 9.00 - 12.30

ASB Case Management Principles

This one-day course is aimed at those officers who deal with ASB cases as part of their role. The course will enable the delegate to understand the methodology of good case management, and will include categories of ASB, risk assessment, investigation techniques, assessing a case, appropriate responses & tools, intervening early, evidence gathering, record keeping, and victim / witness support.

Who should attend ?

Housing officers, ASB / Community Safety officers, ASB team Leaders, Police Officers. 

Course objectives:

Successful completion of this course will allow delegates to:

1.       Understand the techniques and skills required to manage ASB cases effectively and promptly

2.         Demonstrate sound interview techniques with complainants and perpetrators

3.         Utilise the appropriate tools and methods to respond to ASB cases early

4.         Make case progression decisions based on analysis and assessment of the case, and evidence

5.         Competently and professionally support victims and witnesses throughout the case

6.         Successfully and confidently bring cases to a prompt resolution / closure.

This course is CPD accredited.

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

 

Sorry, the event is now full and we could not accept more registration

22
Jan
2021

Informal ASB tools

22-01-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Informal ASB Tools & Powers

The majority of ASB cases can be resolved quickly by using informal tools. This half-day online course is aimed at those who manage Community Safety & ASB cases It will provide learners with knowledge of how to resolve ASB by using a “step by step” process starting with informal non-legislative techniques . It covers the range of informal tools, such as mediation, restorative practice, ABC’s, parenting agreements, community agreements, partnership working  and how they can be used appropriately and successfully. Case studies, practical examples and templates will be used to embed the training.

Who should attend?

Housing officers, ASB / Community safety officers, Tenancy Enforcement officers, ASB team Leaders, Police officers

Objectives:

  • Understand & use appropriately, informal resolution tools for anti social behaviour cases
  • Access effective options when dealing with intractable cases of antisocial behaviour.

Course content includes:

  • The range of informal options available to resolve cases of antisocial behaviour.
  • Working collaboratively with partners

This course is CPD accredited

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

25
Jan
2021

Conversations and not confrontation course

25-01-2021 9:00 am - 08-02-2021 11:00 am
£125 for members / £150 non members

Conversations not confrontations course

Have you ever wished you could transform a conversation from an antagonistic exchange into productive dialogue? Or that you could more effectively get across your message in such a way that it can be heard even when tensions are high?

In partnership with SMILE mediation we are delighted to deliver this brand new course . The course is online and delivered over 3 sessions:

Monday 25th January 9:30 - 11am Session one

Monday 1st February 9:30 - 11 and 11:30 - 1pm - Action learning sets

Monday 8th february 9:30 - 11:00 Session two

This three-part virtual course will offer tools and skills-based learning to enable you become even more effective at handling challenging conversations.

The course will be structured as two ninety-minute interactive online sessions with an Action learning set (or group coaching) and a reflection exercise in between. The workshops will blend content and tools with skills practice and reflection on typical real life case situations from your   own experiences.

Who should attend?

Anyone who has to conduct challenging conversations as a part of their job, deal with customer complaints or handle tense situations.

Course objectives:

Successful completion of this course will result in:

  • The ability to prepare well for a challenging conversation
  • Increased skill in holding challenging conversations
  • An understanding of the nature of conflict
  • More effective customer interactions taking place more often
  • Better communication skills evidenced
  • Increased confidence around challenging conversations.

Content will include:

  • Understanding the nature of conflict (the neuroscience of conflict)
  • How to move from judgement to co-operation
  • Level two listening skills
  • Managing (customer) expectations
  • Conflict mapping tool
  • Group coaching
  • Reflection and discussion

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Sorry, the event is now full and we could not accept more registration

29
Jan
2021

Formal ASB Tools

29-01-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Formal ASB Tools & Powers

This online half-day course is aimed at those who manage Community Safety & ASB cases It will provide learners with knowledge of how to resolve ASB through legal solutions.  It explores when it is appropriate to take legal action, proportionality & reasonableness as well as the range of available tools such as injunctions, closure orders and possession. Case studies and practical examples will be used to embed learning.

Who should attend?

Housing officers, ASB / Community safety officers, Tenancy Enforcement officers, ASB team Leaders, Police officers

Objectives:

  • Understand & use appropriately, formal resolution tools pertaining to antisocial behaviour
  • Access effective options when dealing with intractable cases of antisocial behaviour.

Course content includes:

  • Formal and legislative options available to deal with cases of antisocial behaviour
  • Requirements to apply for legislative antisocial behaviour powers
  • Working with partners
  • Requirements when dealing with breaches of injunctions and orders

This course is CPD accredited

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

04
Feb
2021

Effective interviewing skills

04-02-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Effective Interviewing skills

The ability to effectively interview victims and witnesses is essential in resolving most ASB & Community Safety cases. This online half day course will equip learners with differing interview techniques which will be useful when undertaking investigations.

Who should attend?

Housing officers, ASB / Community safety officers, Tenancy Enforcement officers, ASB team Leaders, Police officers

Objectives

  • Understand how to prepare for an interview with witnesses and victims of antisocial behaviour
  • Understand how to conduct an interview in relation to a case of antisocial behaviour

Course content includes:

  • Interview preparation
  • Interview techniques
  • Objectives of the interview
  • Managing expectations / assessing risk & vulnerability / exploring solutions / analysing the issue / assessing credibility

 For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

09
Feb
2021

Practical Use of CPNs

09-02-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Practical Use of CPNs – half day course

 This online half-day course is aimed at local authority officers, police officers, police community support officers and officers from housing associations that deal with anti-social behaviour and nuisance issues. Attendees will have some understanding of how to deal with ASB related complaints and some grasp on civil proceedings, other tools and powers.

A Community Protection Notice (CPN) is designed to prevent unreasonable behaviour that is having a negative impact on the local community's quality of life. Since their introduction CPNs are becoming an increasingly popular way to address a range of anti-social behaviour, but like all legal controls it is essential that they are used and drafted properly and that the sanctions on breach are fully understood.

This CPN training course provides delegates with all the information they need to effectively use this relatively new and cost effective tool. The course covers topics including:

  • Negotiating the delegation process for Social Landlords
  • Identifying suitable cases for using a CPN delegated authority
  • Understanding the level and types of evidence required 
  • Understanding the consultation requirements and the need for partnership working
  • How to draft an effective and legally correct warning and notice
  • How to deal with breaches of a CPN

The training provides all the template materials delegates need to be able to go back to the work place and commence using the tools and also looks at real life scenarios where the CPN has been effectively used to tackle anti-social behaviour.

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

11
Feb
2021

Effective statement taking skills

11-02-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Effective Statement Taking Skills

The ability to take statements which are capable of being submitted in judicial proceedings is essential in resolving most ASB & Community Safety cases. This online half day course will provide learners with knowledge of how to produce witness statements which can be used in legal proceedings. This includes, direct witness statements, statements that include hearsay, housing management statements and community impact statements. Also included in this unit will be the rules in relation to evidence and statements for ASB and crime cases.

Practical examples will be used and templates can be provided.

Who should attend?

Housing officers, ASB / Community safety officers, Tenancy Enforcement officers, ASB team Leaders, Police officers

Objectives

  • Ability to compile a statement capable of being used in court which complies with the statement rules civil court proceedings
  • Understand rules of evidence, including direct & hearsay evidence

Course content includes:

  • Evidence
  • Civil procedure rules
  • Statement writing

 For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

16
Feb
2021

Domestic Abuse Awareness

16-02-2021 9:00 am - 23-02-2021 12:30 pm
£149 for members / £175 for non members

Online course equivalent to 1 day. 2 x half day sessions. 16 & 23 February 2021 .9.00am - 12.30pm

Domestic Abuse Awareness training

This 1 day online course is designed to build confidence, awareness & understanding in front line staff, including Housing, ASB & Community Safety Practitioners, in response to reports of domestic abuse.

This training course will improve knowledge and understanding of what domestic abuse is, how to respond appropriately , assess risk,  and refer to the correct partners / teams .  It also enables learners to understand how to best support victims of domestic abuse, and what legal tools are available to offer protection.

Who should attend?

This is a must for Housing Officers, ASB & Community Safety Officers and staff who regularly liaise with the public / communities.

Successful completion will allow delegates to :

  • 1 Understand how to recognise domestic abuse:

Domestic abuse signs and symptoms /  The definition of domestic abuse / Markers indicating domestic abuse /  Risk factors to domestic abuse / Why domestic abuse happens / Child protection

  • 2 Understand the options available to protect individuals from domestic abuse

What to do when domestic abuse is believed to be occurring / Partners able to assist with suspected domestic abuse / Partners statutory duties in relation to domestic abuse / legal tools available / Case conferencing and referral routes. 

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

05
Mar
2021

Conversations and not confrontation course

05-03-2021 9:00 am - 19-03-2021 11:00 am
£125 for members / £150 non members

Conversations not confrontations

Have you ever wished you could transform a conversation from an antagonistic exchange into productive dialogue? Or that you could more effectively get across your message in such a way that it can be heard even when tensions are high? In partnership with Smile mediation we are delighted to offer this brand new course. The course is online and will be delivered over 3 sessions:

Friday 5th March 9:30 - 11am Session one

Friday 12th March 9:30 - 11 and 11:30 - 1pm - Action learning sets

Friday 19th March 9:30 - 11 Session two

This three-part virtual course will offer tools and skills-based learning to enable you become even more effective at handling challenging conversations.

The course will be structured as two ninety-minute interactive online sessions with an Action learning set (or group coaching) and a reflection exercise in between. The workshops will blend content and tools with skills practice and reflection on typical real life case situations from your   own experiences.

Who should attend?

Anyone who has to conduct challenging conversations as a part of their job, deal with customer complaints or handle tense situations.

Course objectives:

Successful completion of this course will result in:

  • The ability to prepare well for a challenging conversation
  • Increased skill in holding challenging conversations
  • An understanding of the nature of conflict
  • More effective customer interactions taking place more often
  • Better communication skills evidenced
  • Increased confidence around challenging conversations.

Content will include:

  • Understanding the nature of conflict (the neuroscience of conflict)
  • How to move from judgement to co-operation
  • Level two listening skills
  • Managing (customer) expectations
  • Conflict mapping tool
  • Group coaching
  • Reflection and discussion

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it.

09
Mar
2021

Introduction to Mental Health & ASB Casework

09-03-2021 9:00 am - 16-03-2021 12:30 pm
£149 for members / £175 for non members

Online course equivalent to 1 day. 2 sessions 9 & 16 March . 9.00am - 12.30pm

Introduction to mental health & ASB casework course

 In recent years Housing and ASB practitioners have reported an increase in Mental Health issues being a significant contributing factor in ASB casework. There are more cases than ever before, where Mental Health is being reported as a causal factor in ASB related incidents and equally more cases of victims and witnesses who state that their mental health is suffering because of ASB related incidents.

Generally, Housing Providers, Police and Community Safety teams have a wide experience of resolving ASB cases successfully across all tenures, and taking legal action where necessary. However, where Mental Health is seen as the main contributing factor, many agencies, including housing and their partners, continue to face difficulties in responding effectively to these types of cases.

This course is designed to build confidence and competence in front line staff, including Housing and ASB Practitioners, Mental Health support workers, and those supporting vulnerable adults, front line Police Officers and PCSO’s, as well as Community Safety Teams.

This training course will improve knowledge and understanding of mental health in the context of ASB casework and clarify the myths surrounding the Mental Capacity Act.

Aimed at front line officers who deal directly with reports of ASB. As well as those officers who are providing support to perpetrators of ASB, or victims and witnesses, where mental health is a significant factor.  The course establishes a common understanding of mental health conditions, possible causes of mental health and common treatments .It also looks at the Mental Capacity Act and discusses the Capacity Test. It covers the assessment of risk and vulnerability and how to deal more effectively and decisively in ASB cases where Mental Health issues are seen as a barrier to resolution. The course emphasises the importance of strong, local partnership working and effective working practices including information sharing. It looks at the consideration of Legal action, the Equality, and Human Rights Acts and some important case law. Student participation is strongly encouraged and active cases can be discussed.

Who should attend?

This is a must for Housing Officers, ASB & Community Safety Officers and police officers.

Successful completion will allow delegates to :

  • Have a basic understanding of different types of Mental Health issues
  • Have a basic understanding of some aspects of the Mental Health Act
  • Understand the basic principles of the Mental Capacity Assessment
  • Understand the capacity test and assessment
  • Understand the importance of a harm centred approach to ASB casework
  • Understand the Justification exercise
  • What to think about when sharing information and effective partnership working
  • The importance of supported accommodation
  • Being aware of relevant caselaw.

 This course is CPD accredited

 For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region
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If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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