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  •   hello@resolveuk.org.uk

All Members can now receive our popular, weekly email publication: RESOLVE WEEKLY featuring the latest events, vacancies, sector news, updated best practice & guidance, training opportunities, and much more! Subscribe here: https://www.resolveuk.org.uk/my-menu/resolve-weekly



Conversations and not confrontation course

10-06-2021 9:30 am - 24-06-2021 11:00 am
£125 for members / £150 non members

Conversations not confrontations course (Online)

Have you ever wished you could transform a conversation from an antagonistic exchange into productive dialogue? Or that you could more effectively get across your message in such a way that it can be heard even when tensions are high?

In partnership with SMILE mediation we are delighted to deliver this brand new course . The course is online and delivered over 3 sessions:

Thursday 10th June  9:30 - 11am Session one

Thursday 17th June 9:30 - 11 and 11:30 - 1pm - Action learning sets

Thursday 24th June 9:30 - 11:00 Session two

I really enjoyed this training and would highly recommend for anyone who has to deal with customers daily in their job – Lesley, Flagship


Sorry, the event is now full and we could not accept more registration


Vulnerabilities & ASB

22-06-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Vulnerabilities and ASB - half day online course

This course will help learners to gain an understanding of vulnerabilities including mental health, mental incapacity and disabilities, and how this may impact  on civil proceedings


  • How to recognise when someone lacks mental capacity
  • Make a referral for support under the Care Act 2014 applying the National Minimum Eligibility criteria
  • Understanding the Equalities Act and the Public Sector Equality Duty



ASB Case Management Principles

07-07-2021 9:00 am - 14-07-2021 12:30 pm
£149 for members / £175 for non members

ASB Case Management Principles - One day course delivered in 2 x 3.5 hour sessions. 7 & 14 July 9.00am - 12.30pm

This one-day oline course is aimed at those officers who deal with ASB cases as part of their role. The course will enable the delegate to understand the methodology of good case management, and will include categories of ASB, risk assessment, investigation techniques, assessing a case, appropriate responses & tools, intervening early, evidence gathering, record keeping, and victim / witness support.


Working with partners & sharing information effectively

08-07-2021 9:00 am -12:25 pm
£75 for members / £95 for non members

Working with Partners and Sharing Information Effectively

Professionals and government alike acknowledge that the effective management of ASB is something that in very many cases, cannot be left to a single agency to manage alone. This online half day session explores how partnership working is a vital element. Partners may already be established but others will need to be engaged and relationships cultivated. Effective partnerships are also solidly linked with the best means of lawful and effective information sharing, together with your staff’s knowledge and confidence in applying it.


DIY Injunctions

09-07-2021 9:00 am - 16-07-2021 12:30 pm
£149 for members / £175 for non members

DIY Injunctions - one day online course delivered over 2 x 3.5 hour sessions. 9 & 16 July , 9.00am - 12.30pm.

This one-day online course is aimed at those officers who wish to prepare for Injunction hearings and present Injunction cases at Court. The course will enable learners to identify appropriate cases, understand requirements & thresholds and how best to prepare cases. It will also enable learners to understand the court process, the roles involved and be confident in presenting cases. 

This course is delivered by a qualified solicitor.


Crime Prevention

15-07-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Crime Prevention Course

This half-day online course is designed to look at the theory of why crime takes place and how to use the five crime prevention principles to reduce the likelihood of crime.

Course Content

1.         How crime prevention can reduce the demand on organisational resources.

2.         The definition of crime prevention

3.         Giving crime prevention advice to a member of the public

4.         Appling Routine Activity Theory to a practical scenario

5.         The five principles of crime prevention

6.         Appling the principles of crime prevention to a scenario

7.         The signal crime perspectives


Supervising ASB Casework

20-07-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Supervising ASB / Community Safety casework

The ability to supervise ASB / Community Safety casework effectively is an important function for managers of teams tackling & investigating cases of antisocial behaviour / community safety.

This half day online course will teach managers and aspiring managers how to supervise cases and ensure compliance with the law. It will also teach them how to develop their case workers and how to plan for changes and challenges whilst maintaining morale.


Conference 2021 - 1 Day Online Event

21-07-2021 9:30 am -4:00 pm

Resolve [Belated] 25 Conference 1995 - 2021

This year's Annual Conference will be taking place in our exciting, new virtual space.
With help from sector specialists, experts and pioneers, this conference will help to celebrate 25 years of RESOLVE #MakingCommunitiesSafer and promises to be a fun, interesting and informative day. If you're interested in tackling ASB #MakingCommunitiesSafer this is not to be missed!

Time:  9.30AM – 4PM with wellbeing breaks throughout the day


Member Price: £145+vat , Non-Member Price £195+vat
Member discount is applied at checkout when logged in as a valid member.


Conference 2021 - Awards Evening

23-07-2021 6:00 pm -8:00 pm

Join us for our prestigious awards night on what will be the closing night of ASB Awareness Week.

We will be joined by practitioners from across the sector who will share the details of their entry. Then comes the exciting part. As a ticket holder for this event,

YOU will be able to cast your vote in our first-ever LIVE Awards Evening! Winners will be revealed live on the night.
Time: 6-8 pm with a Disco until late
Member Price: £75+vat, Non-Member Price £125+vat
Member discount is applied at checkout when logged in as a valid member.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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