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Online training - We are now offering our training courses online.
If you would like further information, or to discuss inhouse training needs, please contact training@resolveuk.org.uk



ASB Case Management Principles

05-05-2021 - 12-05-2021 12:30 pm
£149 for members / £175 for non members

This online course is delivered in 2 half day sessions on 5 and 12 May. The sessions are 9.00am to 12.30pm.

This course is aimed at those officers who deal with ASB cases as part of their role. The course will enable the delegate to understand the methodology of good case management, and will include categories of ASB, risk assessment, investigation techniques, assessing a case, appropriate responses & tools, intervening early, evidence gathering, record keeping, and victim / witness support.


Introduction to Mental Health & ASB Casework

17-05-2021 9:00 am - 24-05-2021
£149 for members / £175 for non members

This online course is delivered on 2 half day sessions, 17th & 24th May , 9.00am -12.30pm. 

The course is designed to build confidence and competence in front line staff, including Housing and ASB Practitioners, Mental Health support workers, and those supporting vulnerable adults, front line Police Officers and PCSO’s, as well as Community Safety Teams.

This training course will improve knowledge and understanding of mental health in the context of ASB casework and clarify the myths surrounding the Mental Capacity Act.


Running civil cases alongside criminal cases (parallel proceedings)

25-05-2021 9:30 am -12:00 pm
£70 for members / £95 for non members

Running civil cases alongside criminal cases (Parallel Proceedings)

 The ability to effectively work in partnership with police colleagues when taking criminal action is essential to help support partners, victims and witnesses in resolving most ASB & Community Safety cases. This online half day course will equip learners with informative information of when criminal proceedings occur, what can be done civilly and under what circumstances.


Conversations and not confrontation course

10-06-2021 9:30 am - 24-06-2021 11:00 am
£125 for members / £150 non members

Conversations not confrontations course (Online)

Have you ever wished you could transform a conversation from an antagonistic exchange into productive dialogue? Or that you could more effectively get across your message in such a way that it can be heard even when tensions are high?

In partnership with SMILE mediation we are delighted to deliver this brand new course . The course is online and delivered over 3 sessions:

Thursday 10th June  9:30 - 11am Session one

Thursday 17th June 9:30 - 11 and 11:30 - 1pm - Action learning sets

Thursday 24th June 9:30 - 11:00 Session two

I really enjoyed this training and would highly recommend for anyone who has to deal with customers daily in their job – Lesley, Flagship



Choosing the right ASB Tool

11-06-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Choosing the right ASB tool

There are a range of tools to resolve ASB cases and this half-day course will enable learners to consider the most appropriate one(s) given the nature, priority and complexity of the case and the required outcomes.

This course is delivered by Raina Mason, Senior Solicitor for Nottingham City Council.



An overview of Radicalisation

15-06-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

An Overview of Radicalisation (Online 3.5 hours)

 The current threat level to the UK from terrorism is substantial. The Counter Terrorism and Security Act 2015 places a duty on certain authorities to pay due regard to prevent people from being drawn into terrorism. In addition to this there are a range of other emerging areas which children and adults are at risk of being radicalised by. This includes animal rights groups, environmental groups, political or faith groups. It also crosses over into the safeguarding and vulnerability arena with the same subjects at risk of CSE, County Lines etc. This means housing providers, the police, Local Authorities and other main stakeholders in the Community Safety Partnership have a duty to protect vulnerable people at risk of radicalisation.



Working with partners & sharing information effectively

08-07-2021 9:00 am -12:25 pm
£75 for members / £95 for non members

Working with Partners and Sharing Information Effectively

Professionals and government alike acknowledge that the effective management of ASB is something that in very many cases, cannot be left to a single agency to manage alone. This online half day session explores how partnership working is a vital element. Partners may already be established but others will need to be engaged and relationships cultivated. Effective partnerships are also solidly linked with the best means of lawful and effective information sharing, together with your staff’s knowledge and confidence in applying it.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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