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Online training - We will be offering our training courses online from July 2020 and our Autumn training programme will be announced shortly. If you would like further information, or to discuss inhouse training needs, please contact training@resolveuk.org.uk

Introduction to ASB

Introduction to ASB

This half day course is designed for new entrants to the sector mainly starters with community safety partnerships, housing officers and contact centre staff.

Its aim is to provide delegates with an understanding of what constitutes Anti-Social Behaviour; what measures can be taken to address it, the impact on individuals & communities and the importance of good record keeping in this area of work.

Delegates will be taught to recognise the impact of problem ASB to an individual or community including an understanding of the measures available to tackle the problem and to recognise the severity of some forms of ASB and be able to prioritise a response; specifically:

  • Identification of the different forms of ASB
  • Obtaining relevant information and responding appropriately
  • Identification and understanding of the different measures to tackle ASB, both informal & formal
  • The nature of general nuisance
  • The nature of targeted nuisance
  • The vulnerability to Anti-Social Behaviour of certain groups
  • The corrosive impact of Anti-Social Behaviour on neighbourhoods
  • The severity of some forms of Anti-Social Behaviour
  • An understanding of the debilitating impact of repeat Anti-Social Behaviour
  • Identification of when there is an escalation of Anti-Social Behaviour
  • Recognition of when an Anti-Social Behaviour case should be referred to partner agencies such as the Police or Local Council
  • The role of partner agencies 

Event Properties

Event Date 01-09-2020 9:00 am
Event End Date 01-09-2020 12:30 pm
Cut off date 24-08-2020
Individual Price £75 for members / £95 for non members
Location Online

Location Map

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region
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If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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