•   0161 260 0281
  •   hello@resolveuk.org.uk

Online training - We will be offering our training courses online from July 2020 and our Autumn training programme will be announced shortly. If you would like further information, or to discuss inhouse training needs, please contact training@resolveuk.org.uk

Supervising ASB Casework

Supervising ASB / Community Safety casework

This course is 2 x 3 hour online sessions on 10th & 17th September.

The ability to supervise ASB / Community Safety casework effectively is an important function for managers of teams tackling & investigating cases of antisocial behaviour / community safety.

This online course will teach managers and aspiring managers how to supervise cases and ensure compliance with the law. It will also teach them how to develop their case workers and how to plan for changes and challenges whilst maintaining morale.

Course Content (Learning Objectives)

  • Understand how to supervise an antisocial behaviour investigation
  • Ensure appropriate investigation techniques and steps for dealing with antisocial behaviour cases are being carried out.
  • Ensure that the full range of tools & powers are being explored and used appropriately
  • Ensure that victims & witnesses of ASB are being supported effectively
  • Ensure that caseworkers are aware of risk and are progressing cases appropriately & timely
  • Ensure that caseworkers are working effectively with partners
  • Understand what is required to develop and manage antisocial behaviour caseworkers
  • Ability to instruct caseworkers on casework, record keeping, dealing with witnesses and court preparation
  • Understand the key skills & competencies required
  • Appraising staff, developing them and creating remedial action plans
  • Planning for change and promoting staff morale     

Who should attend ?

Managers & aspiring managers of housing / community safety / ASB teams 

Event Properties

Event Date 10-09-2020 9:00 am
Event End Date 17-09-2020 12:30 pm
Cut off date 09-09-2020
Individual Price £149 for members / £175 for non members
Location Online
We are no longer accepting registration for this event

Location Map

quote icon

  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
react national
CSPT Light