•   0161 260 0281
  •   hello@resolveuk.org.uk

Online training - We are now offering our training courses online.
If you would like further information, or to discuss inhouse training needs, please contact training@resolveuk.org.uk

Supporting victims & witnesses effectively

Online course equivalent to 1 day. 2 x sessions 19 & 26 March. 9.00am to 12.30pm

Supporting Victims & Witnesses Effectively

Supporting victims and witnesses of crime or antisocial behaviour is an essential skill in order to procure their evidence in proceedings, promote community confidence and avoid unnecessary anxiety. This one day course will provide learners with knowledge of how to understand, deal with and support victims and witnesses of crime and /or antisocial behaviour so that they feel confident to assist, guide, reassure and empower those victims and witnesses to participate in resolution processes.

Who should attend?

Housing officers, ASB / Community Safety officers, ASB team Leaders, Police Officers. 

Learning objectives

  • Understand the key principles of supporting victims & witnesses
  • Understand risk to and vulnerability of victims and witnesses
  • Assess the difference between “targeted” and “non-targeted” crimes and/or act acts of ASB
  • Understand what problem-solving resolutions can be adopted to support victims and witnesses
  • Understand how to best support, engage and work with “ reluctant” witnesses
  • Analyse the capabilities of partnership agencies who can assist the victims and or witnesses in a given scenario

This course is CPD accredited.

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

Event Properties

Event Date 19-03-2021 9:00 am
Event End Date 26-03-2021 12:30 pm
Cut off date 22-03-2021
Individual Price £149 for members / £175 for non members
Location Online

Location Map

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region
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If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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