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Online training - We are now offering our training courses online.
If you would like further information, or to discuss inhouse training needs, please contact training@resolveuk.org.uk

Introduction to Mental Health & ASB Casework

Introduction to mental health & ASB casework course

 In recent years Housing and ASB practitioners have reported an increase in Mental Health issues being a significant contributing factor in ASB casework. There are more cases than ever before, where Mental Health is being reported as a causal factor in ASB related incidents and equally more cases of victims and witnesses who state that their mental health is suffering because of ASB related incidents.

Generally, Housing Providers, Police and Community Safety teams have a wide experience of resolving ASB cases successfully across all tenures and taking legal action where necessary. However, where Mental Health is seen as the main contributing factor, many agencies, including housing and their partners, continue to face difficulties in responding effectively to these types of cases.

This course is designed to build confidence and competence in front line staff, including Housing and ASB Practitioners, Mental Health support workers, and those supporting vulnerable adults, front line Police Officers and PCSO’s, as well as Community Safety Teams.

This training course will improve knowledge and understanding of mental health in the context of ASB casework and clarify the myths surrounding the Mental Capacity Act.

Aimed at front line officers who deal directly with reports of ASB. As well as those officers who are providing support to perpetrators of ASB, or victims and witnesses, where mental health is a significant factor.  The course establishes a common understanding of mental health conditions, possible causes of mental health and common treatments .It also looks at the Mental Capacity Act and discusses the Capacity Test. It covers the assessment of risk and vulnerability and how to deal more effectively and decisively in ASB cases where Mental Health issues are seen as a barrier to resolution. The course emphasises the importance of strong, local partnership working and effective working practices including information sharing. It looks at the consideration of Legal action, the Equality, and Human Rights Acts and some important case law. Student participation is strongly encouraged and active cases can be discussed.

Who should attend?

This is a must for Housing Officers, ASB & Community Safety Officers and police officers.

Successful completion will allow delegates to :

  • Have a basic understanding of different types of Mental Health issues
  • Have a basic understanding of some aspects of the Mental Health Act
  • Understand the basic principles of the Mental Capacity Assessment
  • Understand the capacity test and assessment
  • Understand the importance of a harm centred approach to ASB casework
  • Understand the Justification exercise
  • What to think about when sharing information and effective partnership working
  • The importance of supported accommodation
  • Being aware of relevant caselaw.

 This course is CPD accredited

 For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

Event Properties

Event Date 17-05-2021 9:00 am
Event End Date 24-05-2021
Available place -1
Cut off date 16-05-2021
Individual Price £149 for members / £175 for non members
Location Online

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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