•   0161 260 0281
  •   hello@resolveuk.org.uk

Online training - We are now offering our training courses online.
If you would like further information, or to discuss inhouse training needs, please contact training@resolveuk.org.uk

23
Mar
2021

DIY Premises Closure Orders

23-03-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

DIY Premises Closure Orders Process

The 2014 ASB Crime & Policing Act revolutionised the way agencies are able to respond and address anti-social behaviour and criminal activity. The Act empowers ASB Practitioners and enforcement agencies by providing tools, guidance and the flexibility to be innovative.

In particular the powers associated with Premises Closure Orders enable Housing Providers, Police and Community Safety teams to address ASB successfully across all tenures, and take legal action where necessary.

Course summary

The course establishes a thorough understanding of the Premises Closure Process as well as the ability to recognise and safeguard vulnerable tenants.

The course emphasises the importance of strong, local partnership working and effective working practices including information sharing. It looks at the process of legal action, and the Equality and Human Rights Act.

Who should attend

This is a must for Housing and ASB Officers and Managers,           Social Workers and those supporting vulnerable adults with substance misuse, Police Officers & Community Safety Teams

Course objectives

Successful completion will allow delegates to:

  • Identify safeguarding risks to vulnerable tenants at risk of exploitation
  • Clarify the importance of partnership
  • Explain the Partial and Full Closure Order options
  • Give a step by step process to how to develop a Premises Closure Order legal bundle
  • Give an understanding of the importance of the equality assessment
  • Explain the Court Application process and basic advocacy framework
  • Discuss the importance of enforcing the order
  • Consider sanctions on persistent offenders
  • Explain how to extend and/or amend the Order
  • Explore the ability to use Closure Orders on HMOs and blocks

  For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

24
Mar
2021

Supervising ASB Casework

24-03-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Supervising ASB / Community Safety casework

The ability to supervise ASB / Community Safety casework effectively is an important function for managers of teams tackling & investigating cases of antisocial behaviour / community safety.

This half day course will teach managers and aspiring managers how to supervise cases and ensure compliance with the law. It will also teach them how to develop their case workers and how to plan for changes and challenges whilst maintaining morale.

Course Content (Learning Objectives)

  • Understand how to supervise an antisocial behaviour investigation
  • Ensure appropriate investigation techniques and steps for dealing with antisocial behaviour cases are being carried out.
  • Ensure that the full range of tools & powers are being explored and used appropriately
  • Ensure that victims & witnesses of ASB are being supported effectively
  • Ensure that caseworkers are aware of risk and are progressing cases appropriately & timely
  • Ensure that caseworkers are working effectively with partners
  • Understand what is required to develop and manage antisocial behaviour caseworkers
  • Understand the key skills & competencies required
  • Appraising staff, developing them and creating remedial action plans
  • Planning for change and promoting staff morale     

Who should attend ?

Managers & aspiring managers of housing / community safety / ASB teams

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region
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If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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