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Who We Are

Resolve are the UK's leading experts in tackling anti-social behaviour and enhancing community safety for 25+ years.

About Resolve

Resolve are the UK’s leading community safety experts. We have been working closely with HM Government and the Civil Service for over 27 years to develop best practice and national policy around anti-social behaviour (ASB) and other community safety issues, including drug dealing, knife crime, vandalism, intimidation, harassment, neighbour disputes and much more.

Harnessing our decades of experience and sector-leading expertise, we also provide unrivalled support, guidance and resources for Local Authorities, Housing Providers and Police Forces across the country, to help their officers and practitioners respond to ASB and Community Safety issues confidently, effectively, and in a way that ensures more positive outcomes for the communities they serve.

Why

We envision a future where every community across the country is a place that empowers the people who live there to take pride in where they live; communities that are not only safe places but places that also enable and support all residents to flourish and thrive.


The Resolve Team

Rebecca Bryant OBE

Rebecca Bryant OBE

Chief Executive

Rebecca became Chief Executive in 2018 after previously working as Manchester City Council’s Head of Crime and Disorder. Rebecca is widely recognised as a thought leader for the sector.

Rebecca enjoys watching her son’s play cricket and volunteering in her local community.

Jacky Ellison

Head of Learning and Development

Amongst many other things, Jacky oversees the ASB Apprenticeship programme, and has been working in the social housing sector since 1991!

Jacky enjoys walking in the hills, reading, attempting to bake without burning the goods, and runs a community group for neurodiverse adults and young people.

Sharon McLoughlin

Head of Professional Practice

Sharon has 30+ years experience within statutory & third sector housing organisations, both at an operational and a strategic level.

Sharon is the Team's honoury marathon runner! And, supported by Resolve, has raised an impressive amount of money for charity through her running.

Tom Nevitt

Head of Growth and Strategy

Tom has been working with Resolve since 2021 and has spent the last decade working with charities and non-profits (mostly within the homelessness sector).

Despite being terrible at it, Tom still enjoys playing golf and watching Chelsea on TV (apart from when they lose!)

Anne Gronan

Projects and Partnerships Lead

Hving worked in the sector for two decades, Anne has a wealth of knowledge and experience specialising in ASB, Litigation & Fraud, Safeguarding & Domestic Violence.

When Anne isn't coordinating projects with Resolve members, she is busy planning for her retirement to Spain!

Sharon Hughes

Finance Officer

When it comes to finance, Sharon knows just about everything there is to know and has 20+ years' experience.

Sharon and her family share their home with two French Bulldogs and a parrot, and love taking the two dogs on long walks (often followed by a cheeky pint in the local pub!)

Fiona O’Reilly

Business Administration Officer

Fiona started at Resolve in September 2019 having previously held business support and management roles at BT, Hewlett Packard and Regus.

Fiona is currently learning Italian, and, as a mother of 3 ‘football-mad’ boys, spends most of her weekends cheering them on from the side-lines.

Donna Mallaby

Apprenticeship Tutor

Donna joined us in 2023 after having been an ASB Lead for a housing association in Teesside for 18 years.

Donna has a degree in psychology, a PGCE and a masters in criminology. Since hanging up her tap dancing shoes, Donna loves to binge crime documentaries and 'car crash TV' like Love Island. 

Kiera

Kiera-Leigh Bates

Apprentice

Kiera started as an apprentice for Resolve in 2023, and is learning a lot about business support and the ASB sector in general.

Kiera is an avid football fan who not only enjoys watching Manchester City win, but also enjoys and playing (and scoring!) for her local team on a Sunday.


Patrons & Sponsors

Dr Baroness Helen Newlove
Patron

Baroness Newlove of Warrington became our patron in June 2019.

The current interim Victims' Commissioner for England and Wales, Helen has been championing the plight of victims of crime for more than a decade.

A powerful, influential and inspirational speaker, she came to national attention in 2007 when her husband, father-of-three Garry Newlove, was tragically murdered by a gang of drunk youths in front of his family.

Since Garry’s death, Lady Newlove has devoted her life to campaigning for victims’ rights. She set up several foundations to help tackle the UK drinking culture as well as providing support to young people.

She was given a peerage in 2010 before being named Victims’ Commissioner two years later. She is now a deputy speaker in the House of Lords.

In her final report as Victims’ Commissioner in April, called Anti-Social Behaviour: Living a Nightmare, Baroness Newlove accused authorities in England and Wales of ignoring the impact of antisocial behaviour on victims.


REACT Logo

REACT is the product of choice for 100's of organisations across the UK and Ireland for the management of all forms of community safety concerns. Developed over many years with the feedback and help of hundreds of organisations and thousands of real case officers.

Stockport Homes Logo
Stockport Homes are excited to be developing their commercial services to share their expertise and create even greater social impact and to generate ‘profit-for-purpose’ to invest back into front line and support services.
Parkguard Logo

Parkguard are a service provider to Local Authorities and Police. They design, implement and deliver a wide range of community safety services.

These can be deivered either as a stand-a-lone service or jointly in partnership with various statutory services.

RHE Global Logo

Passionate about providing support and solutions to environmental health and community safety professionals. Our specialist software, consultancy and training facilitate astute ways of working, saving time and improving accuracy in the process.

At the same time, we're securely connecting more than 10,000 peers across local government, improving public satisfaction, driving policy change, delivering cost effectiveness, and more.

Devonshires logo

Recognised as industry leaders, we have a deep understanding of the diverse sectors we work in.

Our roots started in social housing and have successfully expanded to representing large banks and financial institutions, international and national companies (from start-ups to some of the largest), insurance underwriters and brokers, regulators, insolvency practitioners, professional service providers, politicians, individuals, and you, we hope.

Forbes Logo

Whether you are a local authority, housing provider, police force or other organisation, at Forbes you'll find specialists in all areas of the law who pride themselves on offering straightforward advice.

Our dedication to providing exceptional legal guidance is unparalleled and we strive to go above and beyond the call of duty to ensure you receive the best service possible.


Board Members

Resolve conducts the majority of its business through a board of directors which meets six or seven times a year. The board includes chief officers and senior managers drawn from Company member organisations.

The primary responsibility of the board is to provide proper governance of the Company following the requirements of the Companies Act and other related legislative and regulatory requirements.

Board members are committed to developing and sharing best practices concerning tackling ASB and freely give their time and expertise to ensure Resolve’s continuing effectiveness and to support its future development.

Roger Griffiths

Roger Griffiths

Roger Griffiths, a Board Member for 17 years, oversees a group of 4 partner associations managing properties across Coventry, Birmingham, Herefordshire, and Worcestershire.

With a housing career since 1967, he previously served as Executive Director at Whitefriars Housing, leading property transfers from Coventry City Council. Actively combatting Anti-Social Behaviour, he chairs and co-founded Resolve.

Nick Dodgeon

Nick Dodgeon

Nick, Tenancy Services Manager at Your Homes Newcastle, brings over 20 years of housing management expertise.

For the past decade, he has focused on crafting strategies to combat anti-social behaviour in Newcastle upon Tyne, while also overseeing the ASB team at Your Homes Newcastle.

Peter Jackson

Peter Jackson

Peter, a co-opted member of Resolve/SLCNG, CSPt boards, and HR subcommittee, has a longstanding commitment to addressing ASB, stemming from his tenure at Nottingham City Council and involvement in SLCNG's inception in 1995.

Following his departure from the council, he led a housing management consultancy for a decade, overseeing SLCNG's operations and guiding its trajectory. He remains dedicated to championing Framework, a Nottingham-based housing association aiding the homeless and vulnerable.

Maria Murphy

Maria Murphy

Maria, Director of Derby Homes, boasts 30+ years in Social Housing. Leading an Arms Length Management Organisation (ALMO), she oversees housing management and maintenance for 13,500 Derby City Council tenants.

With a commitment to customer-centric service, Maria actively engages in resident meetings, prioritizing their evolving needs. Derby Homes aims to expand its new build programme, addressing the city's demand for social housing alongside the council.

Mario Ambrose

Mario Ambrose

Mario is the Executive Director of Operations for South Essex Homes, who are Southend on Sea Council’s ALMO. His background is in Engineering and Building Construction although he has worked in the social housing sector for over 27 years and has been responsible for Operations in including housing for over 10 years.

He is a chartered member of the Chartered Institute of Housing, the Chartered Institute of Building and a Fellow of the Institute of Engineering and Technology. He joined the Board of Resolve; formally SLCNG  in 2010.

Liz Smith

Liz Smith

Liz Smith brings 20 years of experience in Community Safety and Housing, 13 of which were dedicated to Stockport Homes in Greater Manchester. She spearheads the enhancement of community safety services, crafting strategies and policies to combat crime and ASB.

Notably, she facilitated the transfer of private sector casework, ensuring a tenure-neutral ASB service in Stockport. Committed to customer engagement, Liz collaborates with residents to refine services, uplifting vulnerable individuals to combat ASB effectively.

Sarah Lander

Sarah Lander

Sarah Lander, Director of Housing Operations at South Essex Homes, boasts 26 years of experience in social housing. Since 2005, she's been pivotal at South Essex Homes, focusing on resident security and happiness in Southend Council’s social housing.

A Corporate Member of the Chartered Institute of Housing, Sarah's passionate about accountability to customers, advocating for their views to shape effective approaches, particularly in dealing with ASB and community safety, aligning with the Charter for Social Housing Residents and ASB Principles.

Samantha Allcott

Samantha Allcott

Samantha Allcott, Housing Services Manager at Housing Plus Group, brings a decade of experience spanning Income Management, Shared Ownership, Leasehold, and Housing Services.

Passionate about Community Safety and ASB, she advocates for customer empowerment and a stronger 'Tenant Voice' in the coming year. Resolve plays a crucial role, amplifying our voice and aiding staff with top-notch training to combat ASB effectively.


Associates and Consultants

Consultants and Training Associates
Jason Kew

Jason Kew

Jason, a former police officer, champions equity in justice. He spearheaded the Thames Valley drug diversion scheme, offering assessments and education for drug users sans arrest, cutting stigma.

This model spurred nationwide health-based interventions, reshaping education policies to reduce exclusions. Jason's expertise extends globally, sharing insights at events like the UN Commission on Narcotic Drugs, and advocating for progressive out-of-court disposal schemes.

Marc Lorenzi

Marc Lorenzi

Marc provides effective advocacy for the subjects of race/religiously motivated hate crime.

He has developed a broad knowledge base, guiding the youth, housing and criminal justice sectors regarding improving the responses to hate crime and harassment, supporting victims, managing perpetration and encouraging social solidarity.

Craig Freeman

Craig Freeman

Craig, an ASB specialist since 2005, initially worked with young offenders before advancing his career in ASB services.

Recently, he's led specialist ASB teams while freelancing as a consultant. Renowned for his innovative approach in protecting ASB victims, Craig has garnered recognition through police commendations and national awards. Expertise includes civil/legal powers, gang disruption, and diversion strategies.

Jay Heaton

Jay Heaton

Jay is an experienced ASB Caseworker, having started out working in Social Housing in 2001.

She specialises in Restorative Justice and has experience working with young offenders, engaging them in initiatives based on restorative practises and providing training on victim awareness and consequential thinking. Jay has worked with RESOLVE for 4-years as an Associate Consultant.

Michelle McNicholson

Michelle McNicholson

Michelle has many years of experience in Community Safety and has worked at operational and strategic level.

She has particular experience in collaborative working, use of the full range of ASB tools & Powers, strategy , policy, public speaking on the national stage,  leading on multi-disciplinary panels & Domestic Homicide Reviews.

Serena Simon

Serena Simon

Serena has vast experience working in the field of community development, empowerment,  victim support & ASB case management.

A qualified Psychologist, she utilised her skills to set up the first formal Peer support scheme for victims involved in a civil action (Newham). She has delivered training around victim/witness support as part of the Neighbourhood Crime and Justice agenda. 

Graham Littlewood

Graham Littlewood

A qualified barrister with experience in in-house litigation, ASB case management, tenancy fraud investigations, service reviews, consultancy and senior management.

Tess Ash

Tess Ash

Tess has over 25 years of experience in the social housing sector. She has managed a wide range of ASB casework and has substantial experience in legal action and strategic planning at citywide level.

Tess has worked closely with the Home Office, DCLG and other Government Departments for many years, as well as collaborative work with RESOLVE and Housemark and as a nationally recognised ASB consultant working for CIH. 

Andy Williams

Andy Williams

Andy has vast experience in operational and senior management experience in Private, Public and Voluntary sectors leading multi-disciplinary project teams and technical experts.

As well as extensive experience in policy and strategy development, leading and working in collaborative partnerships throughout Cheshire, regionally and nationally on behalf of both Local Authority and the Police Service.

Dave Bethom

Dave Bethom

Dave, a retired Merseyside Police officer, gained diverse experience in crime and ASB.

In his final 8 years, he served in Liverpool City Council's ASB Unit, honing expertise in ASB tools, Community Safety Partnerships, and multi-agency collaboration. Specializing in gang injunctions, he became a Peer Reviewer for the Ending Gang and Youth Violence initiative.

Caroline Lumsdon

Caroline Lumsdon

Caroline is a skilled and experienced practitioner who has worked within Social Housing for over 15 years, with a specialism in anti-social behaviour.

Caroline has vast experience in case management, legal cases, coaching and mentoring staff , working collaboratively with partners, and policy and procedure review.

Adam Greenwood

Adam Greenwood

Adam is a skilled ASB practitioner and consultant both at a strategic and operational level and has extensive experience in ASB casework, legal work, strategy, policy and training.

In 1995, he helped to set up Manchester City Council’s newly formed ASB team and was instrumental in shaping approaches to tackling ASB.