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Resolve News & Blog

Online training - We will be offering our training courses online from July 2020 and our Autumn training programme will be announced shortly. If you would like further information, or to discuss inhouse training needs, please contact training@resolveuk.org.uk

Tackling violence and verbal abuse towards shop workers

Retail is Britain’s largest private-sector employer with 3 million workers employed in the industry. Now more than ever we can appreciate the important role that our shops play in our communities. From the local corner shop to the out of town superstore, shop workers provide a vital role in ensuring that people have the supplies and goods that they need. Yet despite their importance, violence, verbal abuse and aggressive behaviour towards shop workers have become a major problem.

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POSTPONED - National ASB Awareness Week

Resolve has been closely monitoring the changing situation with the Coronavirus pandemic and listened to the views of our members and partners. In the current climate, we have taken the decision to postpone ASB Awareness Week (originally to be held from March 30 – April 5).

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Get involved in ASB Awareness Week!

Unfortunately the UK’s first official ASB Awareness Week has been postponed until Autumn 2020

Resolve has been closely monitoring the changing situation with the Coronavirus pandemic and listened to the views of our members and partners. In the current climate, we have taken the decision to postpone ASB Awareness Week (originally to be held from March 30 – April 5).

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Resolve 2020 Awards

Recognising the achievements of those working to make communities safer
In 2020 RESOLVE celebrates 25 years of work to tackle antisocial behaviour (ASB) and make communities safer.

To mark the milestone, the RESOLVE Antisocial Behaviour Awards promise to be bigger and better than ever before and entries are now open!

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Join the ASB Help PLEDGE and show your commitment to victims of anti-social behaviour.

ASB Help is committed to giving victims of anti-social behaviour a voice. We identified that by working directly with authorities responsible for managing the Community Trigger, and their partner agencies, we could advise them on best practice and help them to shape their policies and procedures to ensure victims of anti-social behaviour can easily invoke their statutory right to a review of their case. And crucially, that once activated, the Community Trigger brings about purposeful action to bring an end to the anti-social behaviour.

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Latest Resolution [89] now available

Our 89th (October 2019) resolution magazine is now available to download for all current resolve members.

This issue features a cover story about Criminal Exploitation, A Youth Inititiative from Northumbria police and much more.
Log in and download from My Menu > Downloads available for all current resolve members.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region
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If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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