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RESOLVE Blog and Articles

VACANCY: Projects and Partnership Lead

RESOLVE are hiring! 

We are looking for an exceptional person, to take up a new role of Projects and Partnership Lead.

This exciting role will give the role holder the opportunity to work at a national level, developing relationships with key stakeholders and our members to support our response to the national policy landscape. With the publication of the Social Housing White Paper and recent Civil Justice Council ASB report (to name but a few), comes great responsibility for our members.

RESOLVE will be developing projects that directly support our members in preparation for the proposed new regulatory regime and expectations from the judiciary. We are at the heart of the development of national best practice – this role will give the holder the opportunity to shape the future of the sector, highlighting the need for professionalisation, working in partnership and putting victims and communities at the heart of organisations response. 

If you think you fit the bill, are passionate about making communities safer, can be innovative, dynamic with integrity then we want to hear from you.

Closing date : 6th June 2021

Check out the full description + how to apply: Project_Partnership_Lead

Noise Nuisance

Noise Nuisance
Sharon, Head of Professional Practice at RESOLVE
‘Anti-social behaviour’ comprises a range of behaviours that can cause nuisance and annoyance or harm and distress to someone. It is a wide range of unacceptable activity and includes Noise Nuisance.

Noise is by far the highest reported case type of anti-social behaviour; 1 in 3 cases of ASB are noise nuisance and even when noise is not the main incident being reported it continues to be a factor in the majority of all anti-social behaviour incidents reported to agencies. Noise Nuisance is the second biggest complain category in the Housing Ombudsman Service (www.housing-ombudsman.org.uk). Examples of noise nuisance include dogs barking, children playing, music blaring, people shouting, groups gathering, engines revving, and the list goes on. It is important that agencies and their practitioners get it right from the very beginning when a report is being taken – is it noise nuisance or is it a conflict of lifestyle?

What is important and often misunderstood is the long-term impact noise nuisance behaviour can have on those who are experiencing the anti-social behaviour. Often seen as a low level incident of ASB by agencies, we know that noise can affect the victim in many ways; from sleep deprivation to breakdown in relationships with their neighbours, and can negatively impact one’s ability to carry out normal daily activities, including at work and school. It is crucial that we approach noise nuisance (and all ASB) with a victim centred approach and consider the impact(s) of harm. The former Victim Commissioner Baroness Newlove’s report (https://victimscommissioner.org.uk/published-reviews/anti-social-behaviour-living-a-nightmare/) highlighted how no case of anti-social behaviour should be seen as low level.

We have seen cases in the national press that have gone on for so long with no meaningful outcome for the victims, resulting in victims taking matters into their own hands and resorting to violence.

It is important for all practitioners and their agencies to establish effective case management principles (https://www.resolveuk.org.uk/about-us/all-events-timeline/resolve/85-asb-case-management-principles-4) at the very beginning of an incident being reported. This includes assessing a case at the very beginning using the risk assessment matrix; a good investigation will allow for early intervention with appropriate responses utilising the right tools, with the right support for the victim or witness.

Policy and Procedures should allow for flexibility and should give the practitioner the opportunity to think outside of the box to resolve the issue as early as possible. Thought needs to be given about the use of diary sheets and how they may ‘retraumatise’ the victim – is there an alternative for Noise Nuisance?
We have seen the Noise App (https://www.thenoiseapp.com/#/) being used by many agencies to help gather evidence without the victim having to relive the details on paper at 4am in the morning. Mediation is another tool that is very successful in Noise Nuisance cases; however the appetite is not always there for both parties to take part in this approach. A very popular approach for agencies and there practitioners is learning to listen (https://www.resolveuk.org.uk/about-us/all-events-timeline/resolve/80-conversations-and-not-confrontation-course-3). More can and should be done to promote this positively within agencies; where we see best practice in this area we see good outcomes.

Get involved in ASB Awareness Week!

The UK’s first-ever ASB Awareness Week is now confirmed for 19-25 July 2021!

This week of action is bringing together people and organisations from across the country to take a stand and work together to make communities safer.

Organised by Resolve, ASB Awareness Week is being backed by the Home Office, Ministry of Housing, Communities and Local Government (MHCLG), Local Government Association (LGA), National Police Chiefs’ Council (NPCC) and the National Fire Chiefs’ Council (NFCC).

Tackling ASB is more important than ever – we must stand together.

ASB is on the rise. Resolve members and agencies across the UK have reported a huge rise in ASB cases during the various national lockdowns. The situation is expected to get worse as society starts to open up.

Addressing this challenge is a national priority. ASB is not low-level crime, it devastates the lives of victims and communities. People deserve to feel safe where they live.

How can I get involved?

ASB Awareness Week is taking place on 19-25 July 2021. We want housing providers, councils, police forces, fire services and community groups from across the country to showcase the projects and partnerships they are running to keep communities safe.

There are loads of ways you can highlight the great work you are doing to keep communities safe. Download our Media Pack where you’ll find all the resources you’ll need including logos, materials for social media, posters, t-shirts and other campaign materials.

· Spread the word on social media – Use the graphics and template social media posts included in the Media Pack to raise awareness and showcase your work. There are also social media banners to download. Help us get #ASBAwarenessWeek trending between 19 – 25 July!

· Make the media – Highlight the great projects and initiatives you do to keep people safe in the local and regional press. You can draft your own press release or use this template we have prepared: PressR_Template_ASBAW21

· Help people take a stand – Our own research shows that more than half of people who experience ASB don’t bother to report it. We’re working with government on new guidance for social housing tenants on when and how to report ASB, which we plan to share during ASB Awareness Week.  Please feel free to share your own guidance on reporting ASB to your communities during the week. 

· Tell your stories – On Friday 23rd July we’ll be holding a practitioner day to celebrate the brilliant people who work on the frontline in the fight against ASB. We want you to encourage people across your organisation to record a short video explaining why tackling ASB is so important to them and the communities they live and work in. Post it on social media using the #ASBAwarenessWeek hashtag. You can even download a selfie frame, t-shirts and posters for your videos here.

If you want to find out more about how you can get involved please email This email address is being protected from spambots. You need JavaScript enabled to view it.

What else is planned?

There will be lots of activities throughout the week, including:

· Resolve launching new national research highlighting the impact of ASB on local communities.

· A roundtable event with politicians and leaders across housing and local government looking at what can be done to address the rise in ASB.

· Resolve’s virtual Annual Conference.

· An online national awards ceremony and social media campaign highlighting the amazing people that keep our communities safe!

Get in touch

Resolve will be releasing new research to the national press as part of the launch of ASB Awareness Week – we’re always on the lookout for powerful stories to support this. If you’ve got a case study that you’d like to showcase then please contact This email address is being protected from spambots. You need JavaScript enabled to view it.


Tackling violence and verbal abuse towards shop workers

Retail is Britain’s largest private-sector employer with 3 million workers employed in the industry. Now more than ever we can appreciate the important role that our shops play in our communities. From the local corner shop to the out of town superstore, shop workers provide a vital role in ensuring that people have the supplies and goods that they need. Yet despite their importance, violence, verbal abuse and aggressive behaviour towards shop workers have become a major problem.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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