This one-day course is aimed at those officers who deal with ASB cases as part of their role. The course will enable the delegate to understand the methodology of good case management, and will include categories of ASB, risk assessment, investigation techniques, assessing a case, appropriate responses & tools, intervening early, evidence gathering, record keeping, and victim / witness support.

Objectives include:

- Understand the techniques and skills required to manage ASB cases effectively and promptly

- Utilise the appropriate tools and methods to respond to ASB cases early

- Make case progression decisions based on analysis and assessment of the case, and evidence

This course is CPD Accredited 

Part 1: 16/06/26  Part 2: 18/06/26

To mark the start of ASB Awareness Week 2026, join Cobb Warren at 10am on Monday 29 June 2026 on MS Teams as they examine the new powers that will be available to registered providers to manage ASB.  This will include an exploration of:

1. New closure order powers for private registered providers of social housing under the Crime and Policing Act 2026;
2. The new Respect Order/Injunction regime under the Crime and Policing Act 2026;
3. The new domestic abuse powers under the Social Housing Bill.

The session will last for 90 minutes and there will be time for questions at the end.

To register: https://www.resolveuk.org.uk/membership/free-events-coming-up

As part of ASB Awareness Week & following the launch in Parliament the night before, Resolve are hosting a roundtable discussion that will focus on improving responses to ASB. Made up of 5 speakers’ cross sector,  each speaker will share their organisations approach to ASB - a little bit about themselves/their organisation/group then explaining the WHY in WHAT they do to improve responses to ASB.

Delegates will be given the opportunity to ask the panel members questions sharing their own expertise and thoughts on what we can challenge and change to improve responses to ASB .

Register your interest in what will be an insightful focussed discussion and an opportunity to network in a space with likeminded people.

Agenda

Join us for an insightful training to explore the world of complaints where we’ll look at the issues around how you can deal with complaints, improving communication to avoid them and the cross over between service issues versus complaints.

We aim to look at tools to give you a better understanding of how to improve dispute resolution and the importance of following a good, well thought out policy.

Key Topics:

• Responding to service requests as oppose to dealing with complaints - Discuss how you can respond to ASB reports to avoid these latterly turning into complaints
• Improving your communication practices – with customer engagement at the fore, we’ll look at how you can utilise and best communicate with your customers to avoid issues becoming complaints
• Explore the tools available to improve dispute resolution - Explore best practices to minimise complaints and deal with ones that do escalate

This session is ideal for anyone with a role in Complaints or Customer Engagement (housing associations and local authorities).

Delivered in association with MSB Solicitors