Noise reports are one of the main complaint areas for practitioners. This course explores the definition of noise, it’s impact and how practitioners can respond effectively to reports. The course refers to the Social Housing Regulation Act 2023, Consumer Standards and Tenant Satisfaction Measures and how we can ensure we are meeting these objectives. 

Objectives Include: 

- To understand noise reports and the thresholds they may or may not meet

- To understand the impact of noise reports and why it is important to respond effectively

- To be able to apply a range of techniques & interventions to resolve noise reports effectively

Expected outcomes include:

- Learners will have a better understanding of noise , thresholds and what tools & interventions they can use to resolve noise reports effectively

Part 1: 02/06/2026  Part 2: 04/06/2026