Delivered by Smile Mediation over three-half day sessions, this programme provides space to learn, practise, and reflect. It supports participants to become more effective in conversations that risk escalating into conflict, particularly when emotions are heightened or people feel unheard.

By the end of the programme, participants report feeling more confident and prepared when managing challenging conversations. They develop a greater awareness of themselves and others, improve their ability to listen to understand, and feel better equipped to prepare for and hold conversations that previously felt daunting.

Part 1: 07/04/26 

Part 2: 08/04/26 

Part 3: 09/04/26