Course objectives include:

▸Increased ability to prepare for and hold challenging coversations

▸Increased skill and confidence in holding challenging conversations

▸Enhanced communication skills

▸Greater self-awareness

▸More effective outcomes from cutsomer interactions

▸An understanding of the nature of confrontation

Anyone who has to conduct challenging coversations as a part of their job, deal with customer compaints of handle tense situations is who should attend this training!