Training & Events

Save the date for our upcoming Regional Roundtable! Join us for what will be a packed agenda, an opportunity to network and have some lunch. 

Venue TBC (Birmingham Area)

Save the date for this upcoming #GoldenHour

This #GH will begin with a short presentation on the topic with the floor then being opened inviting you to join the discussion and share your organisations approach. Come along and get involved! Build your network and meet likeminded colleagues in pursuit of successfully resolving ASB. We look forward to seeing you there.

To register: https://www.resolveuk.org.uk/membership/free-events-coming-up

This training is a valuable area of CPD, more information can be found here https://www.humu.org.uk/mental-health-first-aid-2-days/

The training will take place online via zoom on the following dates: 

Session one: Monday 4th May - 09:30 - 13:30 

Session two: Tuesday 5th May - 09:30 - 13:00 

Session three: Monday 11th May - 09:30 - 13:30 

Session four: Tuesday 12th May - 09:30 - 13:00

All four sessions must be attended to achieve the certificate

You must be living in England to be eligible to attend this course, due to license terms.

If you would like to register your interest, email This email address is being protected from spambots. You need JavaScript enabled to view it.

17th April is the deadline to register. Additional dates can be arranged if there is enough interest.

The course will enable the delegate to understand what anti-social behaviour is, what effect it has, how it should be responded to and the harm centred approach. It will give an overview of principles of ASB case management. Available tools and effective witness support.

Objectives include: 

- Understand the definitions of ASB

- Understand the harm centred approach

- Understand the principles of effective ASB case management

Expected outcomes include:

- The learner will be able to respond effectively to reports of ASB

This course is CPD Accredited 

This session is led by an experienced solicitor who has practical experience of dealing with Anti-Social Behaviour Social Housing cases.

We aim to explore the tools and powers available for enforcement including:

• Legislation and Statutory Guidance
• Prevention tools – Mediation, formal warnings and notices
• Remedial Action – When you should consider enforcement
• Case Management, and evidence

Led by an experienced solicitor, this training will offer Housing Providers with a better understanding of enforcement procedures and the importance of housing case management.

Delivered in association with MSB Solicitors

This course provides guidance and techniques that learners can use to take and draft up effective witness statements that can be used in Court.

Objectives include:

- To be able to take a witness statement that can be used in legal proceedings

- Understand different forms of evidence and be able to present evidence effectively in the legal process

This course is CPD Accredited

This session focusses on the standard essentials for tenants and landlords. 

Learning objectives include: 

• How to embed the consumer standards
• What the regulations mean for your customers
• How to ensure you evidence that you are achieving standards

Noise reports are one of the main complaint areas for practitioners. This course explores the definition of noise, it’s impact and how practitioners can respond effectively to reports. The course refers to the Social Housing Regulation Act 2023, Consumer Standards and Tenant Satisfaction Measures and how we can ensure we are meeting these objectives. 

Objectives Include: 

- To understand noise reports and the thresholds they may or may not meet

- To understand the impact of noise reports and why it is important to respond effectively

- To be able to apply a range of techniques & interventions to resolve noise reports effectively

Expected outcomes include:

- Learners will have a better understanding of noise , thresholds and what tools & interventions they can use to resolve noise reports effectively

Part 1: 02/06/2026  Part 2: 04/06/2026

This one-day course is aimed at those officers who deal with ASB cases as part of their role. The course will enable the delegate to understand the methodology of good case management, and will include categories of ASB, risk assessment, investigation techniques, assessing a case, appropriate responses & tools, intervening early, evidence gathering, record keeping, and victim / witness support.

Objectives include:

- Understand the techniques and skills required to manage ASB cases effectively and promptly

- Utilise the appropriate tools and methods to respond to ASB cases early

- Make case progression decisions based on analysis and assessment of the case, and evidence

This course is CPD Accredited 

Part 1: 16/06/26  Part 2: 18/06/26

Save the date for our upcoming Regional Roundtable! Join us for what will be a packed agenda, an opportunity to network and have some lunch. 

Venue TBC (Manchester Area)