Training & Events

Join us for an insightful training to explore the world of complaints where we’ll look at the issues around how you can deal with complaints, improving communication to avoid them and the cross over between service issues versus complaints.

We aim to look at tools to give you a better understanding of how to improve dispute resolution and the importance of following a good, well thought out policy.

Key Topics:

• Responding to service requests as oppose to dealing with complaints - Discuss how you can respond to ASB reports to avoid these latterly turning into complaints
• Improving your communication practices – with customer engagement at the fore, we’ll look at how you can utilise and best communicate with your customers to avoid issues becoming complaints
• Explore the tools available to improve dispute resolution - Explore best practices to minimise complaints and deal with ones that do escalate

This session is ideal for anyone with a role in Complaints or Customer Engagement (housing associations and local authorities).

Delivered in association with MSB Solicitors

This workshop will provide learners with knowledge of how to understand, deal with and support victims and witnesses of crime and /or antisocial behaviour so that they feel confident to assist, guide, reassure and empower those victims and witnesses to participate in resolution processes.

Objectives Include: 

- Understand the key principles of supporting victims & witnesses

- Understand risk to and vulnerability of victims and witnesses

- Understand what problem-solving resolutions can be adopted to support victims and witnesses

Expected outcomes include: 

- Learners will be able to support victims & witnesses effectively which will also contribute to early and effective solutions to ASB

This course is CPD Accredited

Coming soon for September 2026. Register your interest now to receive updates.

This qualification supports learners wishing to gain a nationally recognised qualification in management. It focusses on, leading people, operational management, building relationships, project management, communication as well as covers areas specific to the Community Safety / ASB sector including,  Community Safety / ASB Landscape, political & legal structures, legislation, policies, processes and practice, data management & interpretation, risk management and problem solving techniques.

Coming soon for September 2026. Register your interest now to receive updates.

The Level 4 Certificate in Housing is a vocational qualification and is at the same level of learning as the first year of an undergraduate degree.

The qualification is designed to provide you with a deeper understanding of how your organisation and others in the housing sector work. It equips you with advanced technical knowledge in housing practice at a management level, empowering you to excel as a proficient and effective housing professional.

This qualification meets the requirements for the Competence and Conduct Standard for social housing.

Coming soon for September 2026. Register your interest now to receive updates.

This qualification explores areas of ethical practice, leadership and management, strategic business planning, housing in context, managing partner relationships, customer focused housing services and professionalism in housing.

On completion of this qualification you will be eligible for chartered membership CIHCM status. You must complete all mandatory units, as well as the professionalism in housing unit to be eligible.

This qualification meets the requirements for the Competence and Conduct Standard for social housing.

This session focuses on the most important recent anti-social behaviour cases and other case law that may have an impact upon housing management functions..

Led by an experienced solicitor, who has practical experience of dealing with social housing cases.

This session is aimed at housing providers, ASB specialists and Police services from across the country.

Delivered in association with MSB Solicitors

Save the date for this upcoming #GoldenHour

This #GH will begin with a short presentation on the topic with the floor then being opened inviting you to join the discussion and share your organisations approach. Come along and get involved! Build your network and meet likeminded colleagues in pursuit of successfully resolving ASB. We look forward to seeing you there.

To register: https://www.resolveuk.org.uk/membership/free-events-coming-up

Register now for our upcoming Regional Roundtable! Join us for what will be a packed agenda, an opportunity to network and have some lunch.

Venue: Bristol TBC

Save the date for this upcoming #GoldenHour

This #GH will begin with a short presentation on the topic with the floor then being opened inviting you to join the discussion and share your organisations approach. Come along and get involved! Build your network and meet likeminded colleagues in pursuit of successfully resolving ASB. We look forward to seeing you there.

To register: https://www.resolveuk.org.uk/membership/free-events-coming-up

Save the date for this upcoming #GoldenHour

This #GH will begin with a short presentation on the topic with the floor then being opened inviting you to join the discussion and share your organisations approach. Come along and get involved! Build your network and meet likeminded colleagues in pursuit of successfully resolving ASB. We look forward to seeing you there.

To register: https://www.resolveuk.org.uk/membership/free-events-coming-up