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All members can now receive our popular RESOLVE WEEKLY emails for free


Take Action as an Organisation

Know Your Rights 5 2


Take Action as an Organisation


1. Join our community (if you haven't already)

Being a Member of Resolve provides your organisation with a vast multitude of resources and support to help you deal with anti-social behaviour issues and to make your communities safer.

Membership entitles an unlimited number of your colleagues to access all of our support, resources, free events etc.

If you're not a Member already, This email address is being protected from spambots. You need JavaScript enabled to view it. today to find out more. Mention discount code: ASBAW23 for a time-limited offer on new memberships.


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2. Ensure your ASB service is up to the Resolve Standard

The Resolve Standard is for any social landlord or local authority that wants to demonstrate the excellence of their ASB service.  ASB featured heavily in the Social Housing White Paper and the Resolve Standard allows organisations to continue to adapt their approach, so that every tenant feels safe and happy in their home and part of a strong community.

The Standard is a series of 6 overarching principles: Leadership Culture and Resources, Performance, Victims and Communities, Challenge and Change, Problem Solving and Partnership, Learning and Development. Each Principle is underpinned by 6/8 commitments, which break down how organisations can demonstrate that they reach the Resolve Standard of good practice. The Framework can be tailored to the organisation’s goals and aspirations, the diverse communities it services and its available resources. Once achieved, the Standard remains in place for three years. 

3. Make sure that staff are properly trained and qualified

►  CPD-Accredited Training

There are a range of CPD-Accredited professional courses available through CSPT (Community Safety Professionals Training), including BTECs Levels 2-5.

►  The Apprenticeship

The ASB and Community Safety Officer Apprenticeship is the perfect option for organisations looking for motivated and qualified individuals for ASB and Community Safety roles. 

✓ Easy to recruit
✓ Training costs covered by Gvt Levy
✓ Upskill existing staff or recruit new with our help
Fully booked until at least October 2023
►  Other Professional Training 

There are a range of training courses available through Resolve covering topics such as, 'Introduction to ASB', 'Safeguarding Awareness', 'The Use of Injunctions', 'Supporting Victims and Witnesses', 'Non-Legal Remedies', 'Resilience Training' and much more. See upcoming training opportunities here.

There are also a number of free trainings and events throughout the year for Resolve Members, such as #GoldenHour discussions, ASB Digital Day and Spotlight Sessions. Members can find the details of these in our Resolve Weekly emails and fortnightly Event Bulletins.

4. Embed the ASB Principles within your service

The Home Office's ASB Strategic Board, which Resolve sits upon, launched a set of principles during ASB Awareness Week 2022 which seek to describe a consistent approach to understanding and addressing antisocial behaviour in local communities. The principles are not intended to fetter local decision making but rather to act as a guide in seeking to deliver the best possible outcomes for victims of antisocial behaviour.

The principles are designed to be used by any agency/partner involved in tackling ASB; for example, local authorities, community safety partnerships, police forces, health agencies, housing associations, civil society organisations, police and crime commissioners and any other agency involved in the process right from the moment an incident has occurred through to case closure and victim support. We recognise that depending on the service an agency provides; some principles might not be applicable. It is for individual agencies and local areas to take a position on which principles apply to them.

The ASB Principles 

1. Victims should be encouraged to report antisocial behaviour and expect to be taken seriously. They should have clear ways to report, have access to help and support to recover, and be given the opportunity to choose restorative approaches to tackling antisocial behaviour.

2. Agencies will have clear and transparent processes to ensure that victims can report antisocial behaviour concerns, can understand how the matter will be investigated and are kept well informed of progress once a report is made.

3. Agencies and practitioners will work across boundaries to identify, assess and tackle antisocial behaviour and its underlying causes. Referral pathways should be clearly set out between services and published locally. This includes pathways for the anti-social behaviour case review and health services.

4. The public’s antisocial behaviour concerns should always be considered both nationally and locally in strategic needs assessments for community safety. Best practice should be shared through a network of antisocial behaviour experts within each community safety partnership, each policing area and nationally.

5. Adults and children who exhibit antisocial behaviour should have the opportunity to take responsibility for their behaviour and repair the harm caused by it. Agencies should deliver appropriate interventions, which may include criminal justice options, based on the seriousness, risks and vulnerabilities of the case.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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