Our courses are tiered into levels depending on experience

Introductory Level: Officers dealing with initial reports of ASB/community safety issues include customer contact officers, ASB specialists in customer contact centers, housing team administrators, and officers who regularly interact with customers, like income and maintenance officers. Additionally, those requiring an overview of ASB and appropriate responses include third-sector charities, police contact centers, support agencies, and health agencies.

Foundation Level: Aimed at Frontline officers that deal with ASB & Community Safety regularly as part of their role by responding to reports , carrying out intial investigations and using informal tools to resolve the issues. EG : neighbourhood officers housing officers; sheltered accommodation officers; supported housing officers; neighbourhood police officers; community safety officers; ASB officers; Tenancy enforcement officers.

Advanced Level: Specialist & technical courses for experienced officers who wish to develop their knowledge further in areas such as drafting legal papers, presenting cases at court.

Supervisory Level: Supervisors or managers of teams that deal with ASB & Community Safety eg: ASB / Community Safety / Tenancy Enforcement / Neighbourhood / Housing teams /Police ASB teams.

Senior Leadership: managers that have strategic responsibility for an operational service that includes ASB / Community Safety / Tenancy Enforcement eg: Director / Head of Community Safety : Tenancy Enforcement; Housing; neighbourhoods.