Description

Resolve ASB categorisation guide

Purpose: To help housing professionals distinguish between anti-social behaviour (ASB) and tenancy management issues for accurate reporting and effective response.

Page 1: Definitions and categories

ASB is behaviour that causes harassment, alarm, distress, nuisance, or annoyance to others. Examples include noise nuisance, harassment, hate incidents, domestic abuse, violence, drug misuse, vandalism, and rowdy behaviour.

Tenancy/housing management issues breach tenancy agreements but don’t meet the ASB threshold. Examples include subletting, hoarding (not affecting others), untidy gardens, unauthorised pets, parking misuse, and repair disputes.

Page 2: Decision guide

Step 1: Does the behaviour impact others negatively? → Yes: Record as ASB → No: Record as tenancy/housing management

Step 2: Follow appropriate procedures based on classification.

Step 3: Review regularly. Reclassify if impact escalates.

Outcome: Clear categorisation, accurate reporting and better outcomes for communities.