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RESOLVE Blog and Articles

LGSCO Report

In its recent report on ASB, the Local Government and Social Care Ombudsman (LGSCO) has said that people are suffering from anti-social behaviour because councils are not thinking comprehensively about how they can tackle it. The Ombudsman upheld 74% of the cases it has investigated in the past year (ranging from issues such as inconsiderate parking to ongoing harassment and intimidation), and found that too often local councils across England are not using the broad range of tools available to them to tackle ASB - often because they do not fully understand the powers they have as local authorities.

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RSH Consultation

 The Regulator of Social Housing has launched a consultation on proposed requirements that all registered social landlords will be expected to meet.

The outcome of the consultation will form the foundation of the new integrated regulatory regime for social housing, which will come into force next year. There are a number of proposals relating to anti-social behaviour that members should be aware of.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

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