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RESOLVE Blog and Articles


Who we are

We are Resolves National Policy Advisory Group (NPAG) and operate as a leading Thinktank in the Anti-Social Behaviour Community Safety sector and play an important role where we review national policy issues. NPAG are solution focused and our thoughts and comments are fed directly into the wider strategic groups that Resolve are involved with including the Home Office Strategic Anti-Social Behaviour Board, the National Housing Domestic Abuse Policy and Practice Group and the Home Office Voluntary Sector Group.

 Anita McGinley:

“NPAG brings together Officers experienced in ASB and Community Safety, sharing knowledge, ideas and successes including their community’s voice to make a difference, within the social housing and community safety sector locally, regionally and nationally. I always learn something new from attending the meeting be that proposed national policy or best practice from a partner agency. I never fail to be amazed at what excellent work is being achieved”

Nicholas Bale:

“I have been involved with NPAG since 2014 and in that time and from attending the meetings and sharing a range of experience and knowledge, I have benefitted from being involved in the process. We have discussed lots of ASB related issues that have affected ASB Providers nationally and addressed a lot of different issues”

What we do

We meet up every quarter where our focus is on the development of the Resolve members view on national policy which we feed directly into the groups Resolve sit on. We also focus on the development of best practice using real organisation experience/ case examples and projects and as a group we consider what is current in the sector and emerging priorities and trends/barriers.

How we make a difference

Our focus this year has been on the Social Housing White Paper requirements where Anti-Social Behaviour features significantly, and we will be working with members on a number of projects to shine the spotlight on specific issues to support the development of Resolves response. NPAG members have worked with Resolve to discuss the proposed tenant satisfaction measures and how to measure performance and Resolve will be feeding this back directly to the Regulator and MHCLG. NPAG members have also informed Resolve of

the impact of Covid on service delivery and the move into the virtual world and how that developed overtime, blockages with the courts, issues with victim support and engagement with interventions for perpetrators which we are able to support members with through our Golden Hours sessions. NPAG will also be focused on the Beating Crime Plan and the Home Office ASB Delivery plan and attended a series of workshops hosted by the Home Office to discuss the key features of the plan and feed in directly their views – we are at the heart of government.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

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