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Resolve welcomes the first ASB and Community Safety apprentices.

Resolve has welcomed the first recruits to its brand new apprenticeship scheme, which will train a new generation of Anti-Social Behaviour (ASB) and Community Safety Officers.

The Level 4 Apprenticeship is the first ever to focus on tackling ASB, with 10 students from organisations all over the country signing up to study the course. 

Resolve, a centre of excellence with the sole focus on community safety and tackling ASB hopes the programme will support the professionalisation of ASB services in the housing sector.

The training is designed to support frontline officers in understanding the complexities of supporting victims of crime while developing preventative measures to keep communities safe.

Organisations including British Transport Police, Bristol City Council, the London Boroughs of Hammersmith & Fulham, Hillingdon, Bolton at Home, Derby Homes and Publica Group have all put staff forward for the qualification in the first cohort.

Apprentices will spend two years combining classroom and on-the-job training to qualify as ASB and Community Safety Officers. We will be working closely with SFJ Awards as the End Point Assessment organisation https://sfjawards.com/

Rebecca Bryant, OBE, Chief Executive of Resolve, said: “This is a landmark moment for the professionalisation of our sector.

“Ever since we first announced our plans the response to this initiative has bowled us over. Organisations throughout the country recognise that the more we can do to train our frontline teams in the understanding and handling of ASB and community safety issues, the better we will be able to ensure people feel safe where they live.”

The course is ideal for those seeking workplace education who want to change career paths within the housing sector, as well as people who have no prior experience. 

Training includes investigation techniques, tools to resolve issues, effective partnership working and legal aspects. 

Applications for the September 2022 cohort of apprentices are now open, with a third group planned for early 2023. Places are expected to fill up quickly so contact This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. for more information. 

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

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