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RESOLVE Blog and Articles

Resolve welcomes the first ASB and Community Safety apprentices.

Resolve has welcomed the first recruits to its brand new apprenticeship scheme, which will train a new generation of Anti-Social Behaviour (ASB) and Community Safety Officers.

The Level 4 Apprenticeship is the first ever to focus on tackling ASB, with 10 students from organisations all over the country signing up to study the course. 

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Serious violence, county lines and exploitation 

Online training offer: Serious violence, county lines and exploitation 


Serious violence, county lines and exploitation is now a common feature of life in local communities across the country. In particular, it is having an impact on housing providers as properties are being appropriated for county lines activity such as cuckooing and drug dealing and a range of exploitation activities. 

Therefore, it is vital that frontline workers and housing managers have a basic working knowledge of how gangs and exploitation networks are operating and can recognise the signs and have clear guidelines on how to respond and report. 

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Who we are

We are Resolves National Policy Advisory Group (NPAG) and operate as a leading Thinktank in the Anti-Social Behaviour Community Safety sector and play an important role where we review national policy issues. NPAG are solution focused and our thoughts and comments are fed directly into the wider strategic groups that Resolve are involved with including the Home Office Strategic Anti-Social Behaviour Board, the National Housing Domestic Abuse Policy and Practice Group and the Home Office Voluntary Sector Group.

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Beating Crime Plan 2021



  • Beating Crime Plan to level up the country by ensuring everyone has the security and confidence that comes from having a safe street and a safe home
  • Every neighbourhood in England and Wales will have a named and contactable police officer dedicated to its service
  • League tables to be brought in for 101 and 999 call answering times, so the public can see how responsive their force is when they call them for help
  • Plan follows the delivery of thousands more police officers as the Government backs the police with more powers and resources to fight crime

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Noise Nuisance

Noise Nuisance
Sharon, Head of Professional Practice at RESOLVE
‘Anti-social behaviour’ comprises a range of behaviours that can cause nuisance and annoyance or harm and distress to someone. It is a wide range of unacceptable activity and includes Noise Nuisance.

Noise is by far the highest reported case type of anti-social behaviour; 1 in 3 cases of ASB are noise nuisance and even when noise is not the main incident being reported it continues to be a factor in the majority of all anti-social behaviour incidents reported to agencies. Noise Nuisance is the second biggest complain category in the Housing Ombudsman Service (www.housing-ombudsman.org.uk).

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

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