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The ASB & Community Safety Officer apprenticeship programme

31-05-2022 10:00 am -11:00 am
Member event only - free

The new ASB & Community Safety Officer Apprenticeship programme was launched this year. If you would like to find out more about the apprenticeship & the training programme or if you are thinking of recruiting someone new or upskilling exsiting staff, please join me for this interactive webinar where I will provide more information and answer any of your questions. Jacky Ellison

Free to members.


Conversation not Confrontation

09-06-2022 9:30 am - 23-06-2022 11:00 am
£125 members/£150 non members

This programme is delivered online over 3 consecutive sessions -

9th 16th & 23rd June 2022 - 9.30am -11am.



Who should attend?

Anyone who has to conduct challenging conversations as a part of their job, deal with customer complaints or handle tense situations.

Course objectives:

Successful completion of this course will result in:

  • The ability to prepare well for a challenging conversation
  • Increased skill in holding challenging conversations
  • An understanding of the nature of conflict
  • More effective customer interactions taking place more often
  • Better communication skills evidenced
  • Increased confidence around challenging conversations.

Hate Crime Awareness

15-06-2022 9:00 am - 17-06-2022
£149 members/£175 non-members

This course is two half day sessions 

Hate crime affects all aspects of society and can have a devastating impact on individuals and communities. It is vastly under reported for many reasons. ASB, Housing & Community Safety Officers are well placed to encourage reporting and to respond to reports.

Frontline Officers can make a huge difference by understanding the issues, raising awareness and helping victims to access the support they need.


Vulnerabilities and ASB

22-06-2022 9:00 am -12:30 pm
£75 members/ £95 non-members

Course content includes:

  • Differentiating between vulnerability, disability and incapacity
  • An introduction to the Care Act, s9 (need for support) and s42 (safeguarding)
  • Mental Capacity Act 2005– what it means to lack capacity
  • The meaning of ‘disability’, ‘discrimination’ and the ‘Public Sector Equality duty’

Safeguarding Introduction and Awareness

14-07-2022 9:00 am - 21-07-2022 12:30 pm
£149 members/£175 non-members

Safeguarding is everyone’s business. We would therefore recommend every member of staff in public facing agencies to attend and complete this learning.

x2 half day sessions 14th and 21st July 2022

This online course is designed to build confidence, awareness & understanding for all front line staff, including Housing, Reception, Estates, Finance , Maintenance Operatives , Cleaning staff & Community Safety Practitioners, in response to safeguarding adults & children.

This training course will improve knowledge and understanding of child, adult & complex safeguarding using case scenarios and interactive discussion.

The course covers categories of abuse, disclosure and responding appropriately. It also covers complex safeguarding such as domestic abuse, honour based violence, child sexual exploitation, county lines, female genital mutilation, modern slavery and radicalisation.


Effective Interview Skills

15-07-2022 9:00 am -12:30 pm
£75 members/ £95 non-members

The ability to effectively interview victims and witnesses is essential in resolving most ASB & Community Safety cases.

This online half day course will equip learners with differing interview techniques which will be useful when undertaking investigations.


Effective Statement taking

18-07-2022 9:00 am -12:30 pm
£75 members/ £95 non-members

The ability to take statements which are capable of being submitted in judicial proceedings is essential in resolving most ASB & Community Safety cases.

This half day course will provide learners with knowledge of how to produce witness statements which can be used in legal proceedings. This includes, direct witness statements, statements that include hearsay, housing management statements and community impact statements.

Also included in this unit will be the rules in relation to evidence and statements for ASB and crime cases.



Hybrid Conference In Person tickets

20-07-2022 9:30 am -3:30 am
£255 members/£395 non members

Member Only Rates

£195.00pp - Member Only In person Early Bird tickets can be purchased before the Pre Conference Programme being published on the 16th May

£255.00pp - Member Only In person tickets can be purchased post the Pre Conference Programme being published on the 16th May also giving delegates access to the webinars during ASB Awareness Week taking place at 1pm on Tuesday 19th   & Thursday 21st July with a virtual celebration event on Friday 22nd (TBC)

*For bookings of 3 or more please get in touch for a further discount

Non Member Rates 

£395.00 - Non-Member In person tickets can be purchased giving delegates access to the webinars during ASB Awareness Week taking place at 1pm on Tuesday 19th  & Thursday 21st July with a virtual celebration event on Friday 22nd (TBC)

Third & Voluntary Sector Rates - please contact us for booking information

Please note we are a not for profit organisation and all ticket prices reflect the cost of the event


Introduction to ASB

14-09-2022 9:00 am -12:30 pm
£75 members/ £95 non-members

This half day course is designed for new entrants to the sector mainly starters with community safety partnerships, housing officers and contact centre staff.

The aim is to provide delegates with an understanding of what constitutes Anti-Social Behaviour; what measures can be taken to address it, the impact on individuals & communities and the importance of good record keeping in this area of work. 

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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