Conversation not Confrontation
Round 1: Monday 1st, 8th and 15th November 9.30am – 11am Who should attend?
Anyone who has to conduct challenging conversations as a part of their job, deal with customer complaints or handle tense situations. It is great as a refresher for experienced people and also suitable for new starters.
Course objectives:
Successful completion of this course will result in:
· More effective outcomes from customer interactions
· Increased confidence around challenging conversations
· Increased awareness of self and others
· Increased ability to prepare for and hold challenging conversations
Event Properties
Event Date | 19-11-2021 9:30 am |
Event End Date | 03-12-2021 11:30 am |
Cut off date | 17-11-2021 10:00 am |
Individual Price | £125 members/£150 non members |