Conversation not Confrontation Foundation Programme
Have you ever wished you could transform a conversation from an antagonistic exchange into productive dialogue? Or that you could more effectively get across your message in such a way that it can be heard even when tensions are high? This three-part virtual course will offer tools and skills-based learning to enable you become even more effective at handling challenging conversations.
Content will include:
- Understanding the nature of conflict (the neuroscience of conflict)
- How to move from judgement to co-operation
- Level two listening skills – listening to understand
- Managing (customer) expectations
- Practical tools to manage confrontation more effectively
- Action Learning Sets/Group Coaching
- Reflection and discussion
Event Properties
Event Date | 02-09-2022 9:30 am |
Event End Date | 16-09-2022 11:00 am |
Cut off date | 02-09-2022 |
Individual Price | £125 members/£150 non members |
Location | Online |