Problem Solving techniques & strategies

Problem Solving Course

This one day online course is designed to look at complex hard to resolve problems and using the PARTNERS model (see below) consider how best to engage with other stakeholders in creating a strategy to allow you to deal with the problem.

The course is aimed at delegates who deal with complex and protracted issues such as ASB & Community Safety cases involving multiple factors  and/or multiple parties & agency involvement.

This course is presented by Mark Parson who is an experienced trainer with a background in the police & criminal justice system. He has worked with The Royal Military Academy at Shrivenham, The Metropolitan Police, The Ministry of Defence, Local Health Trusts, Civil Service Learning, The Health Protection Agency, Prison and Probation Services, Universities, F.E. colleges, Border and Immigration Authority, Serious Organised Crime Agency and various private sector companies including KPMG

Who should attend?

Housing officers, ASB / Community Safety officers, Team Leaders / Mangers, Police Officers.

Course Content

1.       Discuss the benefits of a problem-solving approach

2.       Identify common problem-solving issues

3.       Discuss the principles of the SARA (scanning, analysis, response, and assessment) problem solving model

4.       Describe the VOLT model for problem analysis (victim,offender location, time)

5.       Discuss problem identification

6.       Discuss the identification of partners sharing your problem

7.       Discuss setting a problem aim

8.       Identify methods of problem research and analysis

9.       Identify techniques for creating problem resolution

10.      Discuss negotiating the necessary changes

11.      Identify methods of evaluating your solution

12.      Discuss methods of recognition and reward for the project

13.      Identify how to share good practice

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PARTNERS model

• Problem and Partner Identification - what exactly is the problem and who might be interested in dealing with it
• Aim Setting - what can we reasonably set out to achieve
• Research and Analysis - how can we research the problem and then analyse the information we have obtained
• Thinking Creatively - what strategies are there for thinking of creative ways to address the problem aim
• Negotiating the changes - How can we negotiate and implement the changes 
• Evaluation - how can we measure success
• Recognition and reward - how can we thank appropriate people/organisations
• Sharing ‘Good Practice’ - how best can we share our successes

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281