Conversation not Confrontation Foundation Programme

Have you ever wished you could transform a conversation from an antagonistic exchange into productive dialogue? Or that you could more effectively get across your message in such a way that it can be heard even when tensions are high? This three-part virtual course will offer tools and skills-based learning to enable you become even more effective at handling challenging conversations.

Content will include:

• Understanding the nature of conflict (the neuroscience of conflict)
• How to move from judgement to co-operation
• Level two listening skills – listening to understand
• Managing (customer) expectations
• Practical tools to manage confrontation more effectively
• Action Learning Sets/Group Coaching
• Reflection and discussion