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ASB Case Management Principles

ASB Case Management Principles

Delivered in 2 half day sessions, 19 & 26 October 9.00 - 12.30pm

This one-day course is aimed at those officers who deal with ASB cases as part of their role. The course will enable the delegate to understand the methodology of good case management, and will include categories of ASB, risk assessment, investigation techniques, assessing a case, appropriate responses & tools, intervening early, evidence gathering, record keeping, and victim / witness support.

Who should attend?

Housing officers, ASB / Community Safety officers, ASB team Leaders, Police Officers. 

Course objectives:

Successful completion of this course will allow delegates to:

1.       Understand the techniques and skills required to manage ASB cases effectively and promptly

2.         Demonstrate sound interview techniques with complainants and perpetrators

3.         Utilise the appropriate tools and methods to respond to ASB cases early

4.         Make case progression decisions based on analysis and assessment of the case, and evidence

5.         Competently and professionally support victims and witnesses throughout the case

6.         Successfully and confidently bring cases to a prompt resolution / closure.

This course is CPD accredited.

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

Event Properties

Event Date 19-10-2021 9:00 am
Event End Date 26-10-2021 12:30 pm
Cut off date 18-10-2021
Individual Price £149 for members / 175 for non members

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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