Responding more effectively to noise reports – Implementing the recommendations from the Housing Ombudsman’s Spotlight Report , Time to be Heard.

x 2 consecutive sessions 

This course is designed to build confidence, awareness & understanding in front line staff, including Housing, ASB & Community Safety Practitioners, in response to reports of domestic abuse.

This course is aimed at those officers who wish to prepare for Injunction hearings and present Injunction cases at Court.

Aimed at new entrants to the sector mainly starters with community safety partnerships, housing officers and contact centre staff.

The course establishes a thorough understanding of the Premises Closure Process as well as the ability to recognise and safeguard vulnerable tenants.

Delegates will learn to understand the methodology of good case management, including categories of ASB, risk assessment, investigation techniques, assessing a case, appropriate responses & tools, intervening early, evidence gathering, record keeping, victim / witness support.

Face-to-face regional roundtable! 

Come and connect with other members in your area, discuss local issues and hear the national perspective from Resolve. 

Hosted by the Office of the Police and Crime Commissioner for Northumbria

Venue:

Office of the Police and Crime Commissioner

Victory House

Balliol Business Park

Benton Lane

Newcastle upon Tyne

NE12 8EW

Contact Us - Northumbria PCC (northumbria-pcc.gov.uk)

Agenda:

• Intro & update by Resolve 
• Best Practice Session
• Legal Update
• What’s next? Sector News 
• AOB

Come and connect with other members in your area, discuss local issues and hear the national perspective from Resolve. 

Hosted by Weightmans 

Address: https://www.weightmans.com/contact/birmingham/

Agenda:

• Intro & update by Resolve 
• Best Practice Session
• Legal Update
• What’s next? Sector News 
• AOB

Includes an overview of each tool, how it works, the legislation that applies and the consequences of noncompliance.