•   0161 260 0281
  •   hello@resolveuk.org.uk

All members can now receive our popular RESOLVE WEEKLY emails for free




Vulnerabilities & ASB

10-08-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Vulnerabilities and ASB - half day online course

This course will help learners to gain an understanding of vulnerabilities including mental health, mental incapacity and disabilities, and how this may impact  on civil proceedings


  • How to recognise when someone lacks mental capacity
  • Make a referral for support under the Care Act 2014 applying the National Minimum Eligibility criteria
  • Understanding the Equalities Act and the Public Sector Equality Duty


Sorry, the event is now full and we could not accept more registration


Problem Solving techniques & strategies

07-09-2021 9:00 am - 14-09-2021 12:30 pm
£149 for members / £175 for non members

Problem Solving Techniques & Strategies Course

This one day online course ( delivered over 2 x half day sessions 7 & 14 September ) is designed to look at complex hard to resolve problems and  consider how best to engage with other stakeholders in creating a strategy to allow you to deal with the problem.

The course is aimed at delegates who deal with complex and protracted issues such as ASB & Community Safety cases involving multiple factors  and/or multiple parties & agency involvement.

This course is presented by Mark Parson who is an experienced trainer with a background in the police & criminal justice system. He has worked with The Royal Military Academy at Shrivenham, The Metropolitan Police, The Ministry of Defence, Local Health Trusts, Civil Service Learning, The Health Protection Agency, Prison and Probation Services, Universities, F.E. colleges, Border and Immigration Authority, Serious Organised Crime Agency and various private sector companies including KPMG

Who should attend?

Housing officers, ASB / Community Safety officers, Team Leaders / Mangers, Police Officers.


Complex Safeguarding Awareness course

09-09-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Complex Safeguarding training

This online half day course is designed to build confidence, awareness & understanding in front line staff, including Housing, ASB & Community Safety Practitioners, in response to complex safeguarding cases.

This training course will improve knowledge and understanding of complex safeguarding using case scenarios and interactive discussion. The course covers issues such as, child sexual exploitation, county lines, female genital mutilation, domestic abuse, honour based violence, mate crime, cyber bullying, modern slavery and radicalisation.  It also covers disclosure and responding appropriately.

The course is delivered by a qualified safeguarding trainer. 


Supervising ASB Casework

22-09-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Supervising ASB / Community Safety casework

The ability to supervise ASB / Community Safety casework effectively is an important function for managers of teams tackling & investigating cases of antisocial behaviour / community safety.

This half day online course will teach managers and aspiring managers how to supervise cases and ensure good practice is followed and compliance with the law. 


Effective statement taking skills

28-09-2021 9:00 am -12:30 pm
£75 for members / £95 for non members

Effective Statement Taking Skills

The ability to take statements which are capable of being submitted in judicial proceedings is essential in resolving most ASB & Community Safety cases. This online half day course will provide learners with knowledge of how to produce witness statements which can be used in legal proceedings. 


ASB Case Management Principles

19-10-2021 9:00 am - 26-10-2021 12:30 pm
£149 for members / 175 for non members

ASB Case Management Principles

Delivered in 2 half day sessions, 19 & 26 October 9.00 - 12.30pm

This one-day online course is aimed at those officers who deal with ASB cases as part of their role. The course will enable the delegate to understand the methodology of good case management, and will include categories of ASB, risk assessment, investigation techniques, assessing a case, appropriate responses & tools, intervening early, evidence gathering, record keeping, and victim / witness support.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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