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Events

02
Feb
2022

Effective Interview Skills

02-02-2022 9:00 am -12:30 pm
£75 members/ £95 non-members

The ability to effectively interview victims and witnesses is essential in resolving most ASB & Community Safety cases. This online half day course will equip learners with differing interview techniques which will be useful when undertaking investigations.

08
Feb
2022

Supervising ASB Casework

08-02-2022 9:00 am - 15-02-2022 12:30 pm
£149 members/£175 non-members

This one-day course (2x3 hours online) is aimed at those officers who deal with ASB cases as part of their role. The course will enable the delegate to understand the methodology of good case management, and will include categories of ASB, risk assessment, investigation techniques, assessing a case, appropriate responses & tools, intervening early, evidence gathering, record keeping, and victim / witness support.

11
Feb
2022

Conversation not Confrontation

11-02-2022 9:30 am - 25-02-2022 11:00 am
£125 members/£150 non members

Have you ever wished you could transform a conversation from an antagonistic exchange into productive dialogue? Or that you could more effectively get across your message in such a way that it can be heard even when tensions are high? This three-part virtual course will offer tools and skills-based learning to enable you become even more effective at handling challenging conversations.

The programme will be structured as two ninety-minute interactive online sessions with an action learning set (or group coaching) taking place between sessions. The workshops will blend content and tools with skills practice and reflection on typical real life case situations from your   own experiences:

15
Feb
2022

Practical Use of CPN's

15-02-2022 9:00 am -12:30 pm
£75 members/ £95 non-members

This half-day course is aimed at local authority officers, police officers, police community support officers and officers from housing associations that deal with anti-social behaviour and nuisance issues. Attendees will have some understanding of how to deal with ASB related complaints and some grasp on civil proceedings, other tools and powers.

The training provides all the template materials delegates need to be able to go back to the work place and commence using the tools and also looks at real life scenarios where the CPN has been effectively used to tackle anti-social behaviour.

22
Feb
2022

Safeguarding Awareness for Housing/ASB Officers

22-02-2022 9:00 am - 01-03-2022 12:30 pm
£149 members/£175 non-members

This online half day course is designed to build confidence, awareness & understanding in front line staff, including Housing, ASB & Community Safety Practitioners, in response to complex safeguarding cases.

This training course will improve knowledge and understanding of complex safeguarding using case scenarios and interactive discussion. The course covers issues such as, child sexual exploitation, county lines, female genital mutilation, domestic abuse, honour based violence, mate crime, cyber bullying, modern slavery and radicalisation.  It also covers disclosure and responding appropriately.

 

09
Mar
2022

Practical Use of Closure Orders

09-03-2022 9:00 am -12:30 pm
£75 members/ £95 non-members

Learning Objectives 

  • Understand the Closure Order options
  • Understand the process of how to serve a Premises Closure Notice and apply for a Premises Closure  Order
  • Understand  the importance of the Equality assessment
  • Understand the process of consultation and importance of the Partnership

  

15
Mar
2022

Choosing the Right ASB Tool

15-03-2022 9:00 am -12:30 pm
£75 members/ £95 non-members20

Learning Objectives

  •  Understanding the range of ASB tools available for use both by you and local enforcement agencies 
  •  Understanding how to determine which tool is most appropriate for your case and how to best succeed in applying for that tool
22
Mar
2022

Supporting Victims and Witnesses

22-03-2022 9:00 am - 29-03-2022 12:30 pm
£149 members/£175 non-members

Supporting victims and witnesses of crime or antisocial behaviour is an essential skill in order to procure their evidence in proceedings, promote community confidence and avoid unnecessary anxiety. This one day course will provide learners with knowledge of how to understand, deal with and support victims and witnesses of crime and /or antisocial behaviour so that they feel confident to assist, guide, reassure and empower those victims and witnesses to participate in resolution processes. 

05
Apr
2022

Effective Statement Taking

05-04-2022 9:00 am -12:30 pm
£75 members/ £95 non-members

The ability to take statements which are capable of being submitted in judicial proceedings is essential in resolving most ASB & Community Safety cases. This half day course will provide learners with knowledge of how to produce witness statements which can be used in legal proceedings. This includes, direct witness statements, statements that include hearsay, housing management statements and community impact statements. Also included in this unit will be the rules in relation to evidence and statements for ASB and crime cases. Practical examples will be used and templates can be provided.

12
Apr
2022

Mental Health and ASB Awareness

12-04-2022 9:00 am -12:30 pm
£75 members/ £95 non-members

In recent years Housing and ASB practitioners have reported an increase in Mental Health issues being a significant contributing factor in ASB casework. There are more cases than ever before, where Mental Health is being reported as a causal factor in ASB related incidents and equally more cases of victims and witnesses who state that their mental health is suffering because of ASB related incidents.

Generally, Housing Providers, Police and Community Safety teams have a wide experience of resolving ASB cases successfully across all tenures and taking legal action where necessary. However, where Mental Health is seen as the main contributing factor, many agencies, including housing and their partners, continue to face difficulties in responding effectively to these types of cases.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region
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If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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