Data Controller means the person or organisation who determines the purposes for which and the manner in which any personal data is processed. We, Resolve-ASB are the Data Controller.
What information do we collect about you and how?
We collect personal data about you from your business email address and business contacts. This includes, but is not limited to, your name, telephone number and business address.
We collect information about you in order to provide and improve member or customer services offer. We do this when you register with us as a new member or customer, place an order for any goods and/or services we provide, use our website, fill in any of the forms on our website i.e. contact us page, asking or responding to an enquiry on the members forum, asking or responding to questions or signing up for an event, filling in a survey, giving feedback, or completing an entry for an award.
Our legal bases for handling this data are therefore to enable us to perform a contract with you and in addition, processing the data is necessary for the purposes of our legitimate interests in ensuring you receive the products and services you have asked to receive from us. Where your organisation may have a membership with us, you may provide us with your consent to us collecting your personal data.
We may also keep the information contained in any correspondence you may have with us by telephone, post, email or other communication.
Website usage information is collected using cookies.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is then used to track visitor use of the website and to create statistical reports on website activity. For further information visit [insert what is applicable eg. www.aboutcookies.org or www.allaboutcookies.org. ]
You can set your browser not to accept cookies but this may cause problems with the functionality of any on-line ordering/booking as a result.
How will we use the information about you and why?
We will only use your personal information to provide you with our member or customer services as follows:
- Register you as a new member or customer ;
- Suggest and recommend any goods and services that we provide. This includes training, conferences and free regional seminars
- Circulate our quarterly magazine and bulletins
- Any comments made on our forum will be visible to all other Resolve ASB members for their information. Ending your membership does not automatically remove this listing. You do have the right to be forgotten so if you wish to delete any comment that you have made on the forum, you can do this yourself or request that Resolve ASB do this on your behalf.
- Manage our relationship with you e.g. by updating records if required, notifying you of any policy changes, asking for information etc.;
- Monitor your use of our website to best inform the services we offer to you;
- Book you onto any of our events, including but not limited to regional seminars, training and our annual conference;
- Gather information from you in the form of surveys or email requests;
- Process any nominations you make for our annual awards.
Our work for you may require us to pass your information to members within our group.
We may also pass your information to our third-party service providers, agents, subcontractors and professional advisers that provide a service to us or act as our agents, on the understanding they keep the information confidential. These include, but are not limited to, any third parties that process information on our behalf (e.g. internet service and platform providers), payment processing providers and our professional advisers.
In those instances, we will only provide the personal information necessary to deliver our services and we require those third parties to keep secure your personal data so that they may not use it for their own direct marketing purposes.
We will share your information when there is a legal/regulatory duty to do so or if the law allows us to do so.
In all the above instances, we will only provide the personal information necessary to deliver our goods and services to you and we require those third parties to keep secure your personal data so that they may not use it for their own direct marketing purposes. We will not sell or rent your personal data to third parties, nor will we share your information for marketing purposes with any third parties.
Any information that you choose to give us will not be used for marketing purposes by us. We will hold your personal data only for the purposes of providing to you our goods and services you have requested from us.
Access to your information, correction and deletion- your rights
We shall respond promptly to any such request and in any event, within one month from the point of receiving the request and all necessary information from you. In certain circumstances, we may make a small charge for this service. Our formal response will include details of the personal data we hold about you, including the following:
- Sources from which we acquired the information;
- The purposes for processing; and
- The persons or entities with whom we are sharing the information.
You also have the right to receive your personal data in a structured, commonly used and machine-readable format and have the right to ask us to transmit it to another controller if technically possible.
You have the right to seek a restriction of the processing of your personal data in certain circumstances. Further, you have the right to lodge an objection if you feel that one of the grounds relating to your particular situation apply. When you exercise your right to object, we must stop any processing unless we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
How long will we hold your data for?
Our need to use your personal information will be reassessed on a regular basis and we will dispose of personal data which we no longer require.
Transferring your information outside of Europe
We currently do not transfer your personal data outside the EEA. If in the future we transfer your personal data, in accordance with the terms of this Policy outside of the EEA, we will make sure that the party receiving the data agrees to provide the same or similar protection that we do and that the information they receive is used only in accordance with our instructions.
If you use our services while you are outside the EEA, your information may be transferred outside the EU to give you with those services.
If you feel that your personal data has been processed in a way that does not comply with the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then inform you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office.
How to contact us
- Or write to us at: Resolve-ASB, Kennedy House, 31 Stamford Street, Altrincham, WA14 1ES