Our booking & payment terms & conditions are as follows:
Booking - Provisional bookings will reserve places on courses subject to availability, however, as soon as a person or organisation confirms the booking on any RESOLVE course it will secure the delegates enrolment on that course and take precedence over any provisional booking.
Payment - At the time of booking, the delegate or organisation will incur the liability for the full course fees and an invoice will be issued. It is for the person or organisation making any booking in advance of this, to supply RESOLVE with any required ‘purchase order number’ and/or notify RESOLVE of requirements in relation to addressing our invoice. RESOLVE will address our invoice to the person making the booking unless specifically told otherwise and the issue of an electronic invoice will be deemed as satisfactory compliance with a statutory requirement to make payment. Payment terms are: that payment is required within 30 days of issue of the invoice, failure to make payment within this period will result in the addition of statutory late payment charges in accordance with the ‘Late payments of Commercial Debts Act 1998’.
Our cancellation terms and conditions are as follows:
Cancellations must be in writing (email) and will be acknowledged by RESOLVE
We will charge the full fee in relation to late-notice cancellations or any non-attendance of which we are notified (or not as the case may be) within a 10 calendar day period of the training event, irrespective of the reason. A substitute may be sent in place of the original delegate.
We will give a 50% refund of the training fee for any cancellation during a period of more than 10 calendar days and less than 30 calendar days.
In relation to any cancellations or alterations with more than 30 calendar days’ notice, we will offer a full refund of the training fee.
We reserve the right to cancel/postpone the training with a minimum of one weeks’ notice if we do not reach the expected attendance numbers and in this case we will offer a refund or a credit to be used for future events.