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Events & Training - Bookings, Payments, Fees & Cancellations Terms & Conditions

Our booking & payment terms & conditions are as follows: 

Booking - Provisional bookings will reserve places on courses subject to availability, however, as soon as a person or organisation confirms the booking on any RESOLVE course it will secure the delegates enrolment on that course and take precedence over any provisional booking. 

Payment - At the time of booking, the delegate or organisation will incur the liability for the full course fees and an invoice will be issued. It is for the person or organisation making any booking in advance of this, to supply RESOLVE with any required ‘purchase order number’ and/or notify RESOLVE of requirements in relation to addressing our invoice. RESOLVE will address our invoice to the person making the booking unless specifically told otherwise and the issue of an electronic invoice will be deemed as satisfactory compliance with a statutory requirement to make payment. Payment terms are: that payment is required within 30 days of issue of the invoice, failure to make payment within this period will result in the addition of statutory late payment charges in accordance with the ‘Late payments of Commercial Debts Act 1998’. 

Our cancellation terms and conditions are as follows: 

Cancellations must be in writing (email) and will be acknowledged by RESOLVE

We will charge the full fee in relation to late-notice cancellations or any non-attendance of which we are notified (or not as the case may be) within a 10 calendar day period of the training event, irrespective of the reason. A substitute may be sent in place of the original delegate.

We will give a 50% refund of the training fee for any cancellation during a period of more than 10 calendar days and less than 30 calendar days. 

In relation to any cancellations or alterations with more than 30 calendar days’ notice, we will offer a full refund of the training fee. 

We reserve the right to cancel/postpone the training with a minimum of one weeks’ notice if we do not reach the expected attendance numbers  and in this case we will offer a refund or a credit to be used for future events.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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