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RESOLVE Blog and Articles

Reflections and Outlook

As we near the end of the financial year, Rebecca Bryant OBE reflects upon 2022-23 and looks ahead to 2023-24.

Looking back 

Wow. What a year 2022 was for us and our Members!

The last 12 months saw the launch of many new intitiatives, events and working groups aiming to improve our nation’s response to anti-social behaviour and community safety issues. 

These include...

  • The ASB Principles during our ASB Awareness Week 
  • The UK’s first ASB Apprenticeship
  • The ASB All Party Parliamentary Group
  • The second ever ASB Awareness Week (launched in parliament and accompanied also by a parliamentary debate)
  • The new ASB Panel, chaired by DLUHC 

We also...

  • Added even more free events, trainings and resources for members, such as a new Legal bulletin, new practitioner guides and the Best Practice Library.
  • Welcomed 40+ new members to our growing community
  • Developed the RESOLVE Standard, which will be launched this year
  • Provided support to projects funded by the Safer Streets Fund
  • Represented you at meetings across the country, including;
    • The APCC & NPCC Summit
    • The ASB APPG
    • Home Office Strategic ASB Board
    • Civil Justice Council
    • The new ASB Panel
    • The LGA’s National Community Safety Partnerships Conference
    • ASB Roundtable with Minister for Housing and Homelessness
    • At a 10 Downing Street meeting with Michael Gove and other national stakeholders
    • And many other events with policy makers and sector leaders
  • Released new research into ASB and Community Safety 

As a Team, we welcomed a new member of staff who has been tasked with further improving our service and support for you, our valued members. We are a member-led organisation and a community, and our members are at the heart of everything we do. When you share your experiences, concerns and ideas with us, you can be sure that we will make these heard by policy makers at all levels of Government

To this end, I would encourage our quieter Members to speak up! Participate in our surveys and consultations - if we don’t know about the challenges you face and the ideas you have, you may be missing opportunities to have a voice at national level.

We also welcomed new Board Members and sadly bid farewell to others. You can read more about this in the February edition of Resolution.

2022 was a jam-packed year, but we can be certain that this year will be even busier, even bigger and even better.  

Looking forward

So, what can we expect from 2023?

As many of you will be aware, the Regulator of Social Housing’s Tenant Satisfaction Measures come into force in just a few months. As such, we are further developing our services to support you with the introduction of the TSMs and the data you will need to start collecting. This includes the new RESOLVE Standard, which will allow you to demonstrate the excellence of your ASB service and help to identify any areas where you may be falling short. 

We have also increased capacity for our Policy and Procedure Review service.

Preparations are well underway for ASB Awareness Week 2023, taking place 3rd - 9th July. Please save this date in your diary and ensure that your leadership and communications teams are aware. 

March 30th will see an exciting Roundtable Event and the ceremony for our annual ASB Awards, taking place in Birmingham. And our annual Conference will take place in November 2023 in London.

Finally, in response to your requests, we will be investing in a new website later in the year to make it even easier to access resources and participate in the ASB Forum. 

We thank you for being a part of our community over the last year and very much look forward to working more closely with you throughout 2023. 

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

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