•   0161 260 0281
  •   hello@resolveuk.org.uk

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About Us

Resolve is a Centre of Excellence solely focused upon community safety and antisocial behaviour (ASB) who strongly advocate that community safety issues and ASB can be tackled effectively and everyone has a right to feel safe. ASB should be treated as a priority, it is not low level and is a precursor to serious crime.

2020 marks our 25th year in business and it is our mission is to professionalise the sector by helping organisations to effectively deal with community safety and ASB issues through training, support, guidance and sharing best practice.

"Community Safety issues and ASB can be tackled effectively and everyone has a right to feel safe.

Tackling ASB and community safety is core business for all of our members which includes social housing providers who collectively manage more than 3 million homes throughout the UK. Other members include Local Authorities who make up 25% of our membership, as well as housing law solicitors, mediation services as well as Police.

Our membership provides individuals with exclusive networking opportunities with access to over a 1000 strong practitioner networks through our member's forum, regional seminars and annual conferences. Our awards ceremony also recognises and rewards the best practice within the sector.

The Resolve Team

resolve team

Rebecca Bryant

Rebecca Bryant

Chief Executive

Rebecca Bryant OBE, joined Resolve in October 2018 as our Chief Executive with over 15 years’ experience of working within Community Safety and having worked at Manchester City Council as the Head of Crime and Disorder.

Prior to becoming Chief Executive, Rebecca worked as a Senior Associate with Resolve for a number of years and is a well-respected Consultant within the industry possessing a broad and extensive knowledge around community safety and antisocial behaviour solutions.

Jacky Ellison

Jacky Ellison

Head of Learning & Development

Jacky Ellison, our Head of Learning and Development, has worked in social housing for 26 years initially at Manchester City Council and then with a number of Housing Providers in managerial and consultancy roles in relation to Community Safety and ASB.  Jacky has also tutored for Chester University on their Housing Law programme and designed and delivered training courses as an associate for Resolve.  

Sharon McLoughlin

Sharon McLoughlin

Head of Professional Practice

Sharon McLoughlin is Resolve’s Head of Professional Practice and has specialised in Nuisance & ASB for 20 years during which time she has gained extensive knowledge and experience from across the sector working for both Local Authorities and Registered Providers.

Valerie Barron-Green

Valerie Barron-Green

Business Support Officer

Valerie has 18 years’ experience of working for several organisations including an Insurance Brokers as a PA and a Property Lettings company in an Executive Clerical and Accounting role.

At Resolve, Valerie handles all the day-to-day financial aspects of the business and administratively supports the wider Resolve team. Valerie is also always on hand to assist with member enquiries.

Fiona O’Reilly

Fiona O’Reilly

Business Administration Officer

Fiona started at Resolve in September 2019, she brings with her a wealth of experience in office management and administration.

As Resolve’s Business Administration Officer, Fiona is responsible for a variety of tasks which ensures the smooth running of the core office functions including all administrative duties relating to Resolve training and BTEC.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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