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Learning & Development

Learning & Development

Resolve offer a range of courses for frontline practitioners, from entry-level through to specialist masterclasses. We believe the use of real case study examples and topical issues give delegates a solid grounding in how best to respond to ASB and community safety situations. Using national experts as course leaders, our training programme enables delegates to gain practical learning to support day-to-day roles as well as developing key competencies.

Continuing professional development in the community safety sector is crucial to maintaining personal competence and ensuring services are effective and efficient. Our CPD accredited courses attract CPD hours that can go towards a personal and professional development plan.

RESOLVE strive to professionalise the sector and through Community Safety Professionals Training Ltd (CSPT), our registered BTEC centre, we provide professional community safety qualifications.

The ASB Apprenticeship

RESOLVE are now an approved apprenticeship training provider for the new Anti-social Behaviour & Community Safety Officer Apprenticeship (Level 4)!

The UK's only ASB Apprenticeship is a great option if you're organisation needs motivated and qualified individuals for ASB and Community Safety roles.
✓ Training costs covered by Gvt Levy
✓ Upskill existing staff or recruit new with our help
✓ Custom start date possible if enrolling 4+ apprentices
Fully booked until at least October 2023

“I’ve already learnt so much. I’ve picked up quite a lot of different skills to engage with our tenants and sometimes have to think outside the box to get the right solutions for all of our customers.”

- Renee, current ASB & Community Safety Officer Apprentice


For our BTEC programmes check out our BTEC website Community Safety Professionals Training Ltd (CSPT).

Our BTEC is bespoke to ensure it is relevant, drawing upon current examples and best practice. Each module is designed to build on the credibility community safety professionals need and to support them to meet the increasing demands of them at every stage in their career. Check out our Community Safety Professionals Training Ltd (CSPT) website for more information and to book on BTEC courses.

Entry-level courses

A series of courses designed to introduce officers to community safety and ASB, whether from the police, local authority, or a housing provider. These provide delegates with an understanding of how to identify and investigate ASB, apply case management principles and access services available to support vulnerable victims and witnesses.

Introduction to ASB

Aimed at those officers who are new to ASB, those wishing to take a refresher or those who want to gain a better understanding of how it is dealt with by their organisation. The course will enable the delegate to understand what ASB is, what effect it has, and how it should be responded to. It will cover investigation techniques, tools to deal with ASB, the importance of record-keeping, working with partners and supporting victims and witnesses.

ASB Case Management Principles

This course will enable delegates to understand the methodology of good case management and will include investigation techniques, assessing a case, appropriate responses, intervening early, evidence- gathering, record keeping, dealing with complex cases, preparing a case for court and victim/witness support.

ASB Tools and Powers

This course provides delegates with knowledge of how to resolve ASB by using a “step by step” process starting with informal non-legislative techniques and progressing through these options to more serious legal judicial solutions. It covers all the powers available in the ASB Crime & Policing Act 2014.

Safeguarding awareness

This course provides delegates with an understanding and awareness of safeguarding and child protection issues, how to respond appropriately and how to make effective referrals. The course is aimed at frontline officers in housing, ASB, community safety and tenancy support roles.

Technical level courses

Courses designed to support the development of specialist knowledge in key areas of community safety and ASB. Whether an officer preparing cases for legal action, working on the front line, or in partnership, these courses will provide the building blocks to become a specialist. Our courses are suitable for delegates from the police, local authority, or a housing provider.

Interviewing and Statement Taking

This provides delegates with knowledge of how to interview victims and witnesses and how to produce a statement which can be used in legal proceedings. The course will equip delegates with differing interview techniques which will be useful when undertaking investigations. This course also covers the civil procedure rules in relation to evidence and statement writing.

Legal Notices: Possession

This course gives delegates the information required to ensure that they are able to produce high-quality legal notices for use in civil legal proceedings. The course covers drafting notices when using discretionary and absolute grounds.

Practical use of Community Protection Notices (CPNs)

This interactive training course provides delegates with all the information and template materials needed to effectively use CPNs. The course is aimed at officers from the local authority, police and housing providers who deal with anti-social behaviour and nuisance issues.

Tenancy Fraud

This course gives delegates the information required to ensure that they are able to detect and investigate tenancy fraud occurring in the properties they manage as well as practical tips to deter fraud in the first place. The course also covers the legal requirements for recovering the property in the least expensive manner.

Mental Health and ASB Casework

A practical guide to managing a case where mental health is a factor, delegates will learn how to identify mental health issues and how to take action. The course will explore statutory obligations and justification and introduce the legislation; Human Rights Act, Equality Act 2010 and Mental Health Act, as well as sharing information and how to ask for it.

Supporting Victims and Witnesses

This course provides delegates with knowledge of how to understand, deal with and support victims and witnesses of crime and / or ASB so that they feel confident to assist, guide, reassure and empower those victims and witnesses to participate in the resolution process.

Domestic Abuse Awareness

This course enables delegates to understand what domestic abuse is, how to respond appropriately, how to also identify potential cases of domestic violence and abuse, and identify options that can be immediately employed to protect individuals. It also covers risk assessing and working with partners.

Hate Crime Awareness

The course will enable the delegate to understand what a hate incident or hate crime is, how it manifests itself, who it effects, relevant legislation and case law, how to respond appropriately, risk assessing, agency roles, and relevant case studies.

Mental Capacity and Equality assessments 

This half-day training course will improve knowledge and understanding, and clarify the myths surrounding the Mental Capacity Act. It looks at the consideration of Legal action, Equality, and Human Rights Acts and some important case law.

Manager / Strategic level courses

A series of courses which will support the ongoing development of managers’ expertise whether they are new to being a supervisor of community safety and antisocial behaviour services or are already experienced.

Supervising ASB / Community Safety Casework

The ability to supervise caseworkers is an important function for managers of teams tackling community safety issues or investigating cases of antisocial behaviour. This course enables managers and aspiring managers to supervise casework effectively and ensure compliance with the law. It also teaches how to develop caseworkers and how to plan for changes and challenges whilst maintaining staff morale.

Working effectively with partners and influencing

The ability to work effectively with partners and influence others is a must for managers. This course provides delegates with the tools to work productively and strategically, with internal and partner agencies, to ensure results and appropriate responses for communities.

Effective ASB and Community Safety Policies, Procedures and Strategy

The course covers why policy and procedures are required and the consequences if they are poor. The course delivers best practice in terms of content – what to include and the language to use. It supports delegates to explore how best to implement them and also covers the development and implantation of a strategy that cuts across the organisation.

Promoting Confidence and Community Engagement

This course provides delegates with knowledge of what can be done by themselves and the role of others in engaging with communities to promote confidence. Delegates will also learn about the law in relation to publishing sentencing outcomes and legal sanctions obtained whether it relates to a specific individual or location.

Bespoke, in-house learning & development

Resolve can deliver all of our training courses inhouse to organisations and can tailor them to policies, procedures and skills levels. We can also offer induction programmes, bespoke training programmes for practitioners, training skills audits and performance management frameworks.

If you have an enquiry about any of the training courses we offer or wish to discuss a bespoke package for your organisation, please contact us directly on 0161 260 0281 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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