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Consultants and Training Associates


Jason Kew

As a former police officer, Jason has come to understand the unintended consequences and subsequent damage caused by marginalisation and inequality within the justice system.  He has become a passionate advocate for challenging stigma and diverting people away from the criminal justice system. He helped to develop the Thames Valley drug diversion scheme, which enables everyone found with controlled drugs an assessment of their use and education/harm reduction without the need for arrest, interview nor admission of guilt. This scheme has been a catalyst for health based drug interventions across the UK and further afield, also leading to policy changes within education to negate the need for exclusions. The diversion scheme harmonises with a whole system approach to engage all communities.

He regularly sits on panels of events where he shares his knowledge on evidence based drug diversion, and on emerging out of court disposal schemes in the UK, such as at a recent side event held by the UN Commission on Narcotic Drugs

Marc Lorenzi

Marc provides effective advocacy for the subjects of race/religiously motivated hate crime.

He has developed a broad knowledge base, providing guidance to the youth, housing and criminal justice sectors regarding improving the responses to hate crime and harassment, supporting victims, managing perpetration and encouraging social solidarity.

Craig Freeman

Craig has specialised in anti-social behaviour since 2005, working directly with young offenders before developing his career within ASB services. In recent years, Craig has built and led specialist ASB Teams while freelancing as a consultant in his spare time.

Craig has been acknowledged for his approach to protecting victims of anti-social behaviour, using the civil toolkit creatively and embedding these powers into a number of organisations. His achievements have been reflected by a series of police commendations, community and national awards.

Specialist areas: civil/legal powers, gang disruption and diversion

Consultants and Associate Trainers

Jay Heaton

Jay is an experienced ASB Caseworker, having started out working in Social Housing in 2001. She specialises in Restorative Justice and has experience working with young offenders, engaging them in initiatives based on restorative practises and providing training on victim awareness and consequential thinking. Jay has worked with RESOLVE for 4-years as an Associate Consultant.

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Michelle McNicholson

Michelle has many years of experience within Community Safety and has worked at operational and strategic level. She has particular experience in collaborative working, use of the full range of ASB tools & Powers, strategy , policy, public speaking on the national stage,  leading on multi disciplinary panels & Domestic Homicide Reviews.

Serena Simon

Serena has vast experience working in the field of community development, empowerment,  victim support & ASB case management. A qualified Psychologist, she utilised her skills to set up the first formal Peer support scheme for victims involved in a civil action (Newham). She has delivered training around victim/witness support as part of the Neighbourhood Crime and Justice agenda. 


Graham Littlewood

A qualified barrister with experience in in-House litigation, ASB case management , tenancy fraud investigations, service reviews, consultancy and senior management.

Tess Ash

Tess has over 25 years of experience in the social housing sector. She has managed a wide range of ASB casework and has substantial experience in legal action and strategic planning at citywide level. Tess has worked closely with the Home Office, DCLG and other Government Departments for many years, as well as collaborative work with RESOLVE and Housemark and as a nationally recognised ASB consultant working for CIH. 

Associate Trainers

Andy Williams

Andy has vast experience in operational and senior management experience in Private, Public and Voluntary sectors leading multi-disciplinary project teams and technical experts. as well as extensive experience in policy and strategy development, leading and working in collaborative partnerships throughout Cheshire, regionally and nationally on behalf of both Local Authority and the Police Service.

Dave Bethom

Dave is a former police officer with Merseyside Police obtaining an all-round experience of crime and ASB. .Prior to retiring and for his last 8 years, he was seconded to Liverpool City Councils ASB Unit. During this time he obtained extensive knowledge in relation to the ASB Tools and Powers; the role of Community Safety Partnerships; multi-agency working and information sharing. he has particular expetreince in gang injunctions and  became a Peer Reviewer under the Ending Gang and Youth Violence initiative. 


Caroline Lumsdon

Caroline is a skilled and experienced practitioner who has worked within Social Housing for over 15 years, with a specialism in anti-social behaviour.  Caroline has vast experience in case management, legal cases, coaching and mentoring staff ,working collaboratively with partners, policy and procedure review.



Adam Greenwood

Adam is a skilled ASB practitioner and consultant both at a strategic and operational level and has extensive experience in ASB casework, legal work, strategy, policy and training. In 1995, he helped to set up Manchester City Council’s newly formed ASB team and was instrumental in shaping approaches to tackling ASB.








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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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