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Conference Booking Terms & Conditions

Limitation of Liability

Resolve Antisocial Behaviour (Resolve ASB) accepts no responsibility for an accident, injury or loss suffered whilst attending this event unless it is directly due to negligence on our part.
Delegates are responsible for their own possessions and property. Resolve Antisocial Behaviour (Resolve ASB) accepts no responsibility for any loss incurred whilst using material used or information obtained at the event.

Invoicing and Payment

Please do not send any payments with your booking, once we have confirmed your booking we will issue an invoice. Our payment terms are 30 days from the date of the invoice. Payment to be made by either BACs or Cheque. We are unable to accept credit or debit cards payments.
If you downgrade your booking from a full delegate to any other package after the 21st February 2020 you will be charged the original booking fee and no refund will be paid. Purchase orders or authorising person’s name must be provided at the time of booking. Failure to provide this information will not invalidate our payment terms.

Delegate Name

If you have booked multiple places and do not know the name of the delegates, we will need to have the names 10 days before the event. If we do not receive the names we cannot guarantee that their names will be included on the delegate list or delegate badges.

Cancellation of the Event

Should Resolve ASB have to cancel the event, we will return any payment received in advance. We will not refund any other costs you may incur as a result of the event being cancelled.
Resolve Antisocial Behaviour (Resolve ASB) will not be liable for reimbursing delegate fees if delegates are unable to attend the event due to circumstances beyond Resolve Antisocial Behaviour (Resolve ASB) control including, but not limited to weather conditions, fire, flood, transport strikes, closures or delays or any other National Security or Act of God.


The copyright of all materials relating to the conference rest with Resolve ASB or the speaker and workshop leaders.

Data Protection Act 2003

In making this booking your contact details will be stored on our database.
We will use this data for the purposes of processing your booking. Our full website privacy policy can be seen by clicking here.

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region

If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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