Conversation not Confrontation
Round 1: Monday 1st, 8th and 15th November 9.30am – 11am Who should attend?
Anyone who has to conduct challenging conversations as a part of their job, deal with customer complaints or handle tense situations. It is great as a refresher for experienced people and also suitable for new starters.
Successful completion of this course will result in:
· More effective outcomes from customer interactions
· Increased confidence around challenging conversations
· Increased awareness of self and others
· Increased ability to prepare for and hold challenging conversations
|Event Date||19-11-2021 9:30 am|
|Event End Date||03-12-2021 11:30 am|
|Cut off date||02-12-2021 12:00 pm|
|Individual Price||£125 members/£150 non members|