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Supervising ASB Casework

Supervising ASB / Community Safety casework

The ability to supervise ASB / Community Safety casework effectively is an important function for managers of teams tackling & investigating cases of antisocial behaviour / community safety.

This half day course will teach managers and aspiring managers how to supervise cases and ensure good practice is followed and compliance with the law. 

Course Content (Learning Objectives)

  1. Understand how to supervise an antisocial behaviour investigation
  • Ensure appropriate investigation techniques and steps for dealing with antisocial behaviour cases are being carried out.
  • Ensure that the full range of tools & powers are being explored and used appropriately
  • Ensure that victims & witnesses of ASB are being supported effectively
  • Ensure that caseworkers are aware of risk and are progressing cases appropriately & timely
  • Ensure that caseworkers are working effectively with partners
  1. Understand what is required to develop and manage antisocial behaviour caseworkers
  • Understand the key skills & competencies required
  • Appraising staff, developing them and creating remedial action plans
  • Planning for change and promoting staff morale     

Who should attend?

Managers & aspiring managers of housing / community safety / ASB teams

For more information contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0161 260 0281

Event Properties

Event Date 22-09-2021 9:00 am
Event End Date 22-09-2021 12:30 pm
Cut off date 21-09-2021
Individual Price £75 for members / £95 for non members
Location Online

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  • I would recommend Resolve’s antisocial behaviour Quality Assurance Framework (QAF) as a fantastic way to have an independent refresh of your ASB service to ensure community safety partnerships are delivering a high standard of victim care.

    Jo Grimshaw, Antisocial Behaviour Manager
    Jo Grimshaw, Antisocial Behaviour Manager Surrey Police
  • The process was very straight forward and turnaround was very quick. The Resolve associate was knowledgeable and helpful. The feedback was returned in an easy format and informed our policy development going forwards.

    Samantha Allcott
    Samantha Allcott Housing Plus Group
  • The exercise was really worthwhile, and I would recommend it to any organisation wishing to ensure they are providing a high-quality approach (which satisfies regulatory standards) to their customers when managing cases of antisocial behaviour.
    A huge thank you goes to Resolve who worked step by step through this process with us.

    Regional Business Manager
    Regional Business Manager Moat
  • Our old model was different in each region and business area, having a slightly different approach to investigation, recording and monitoring. By harmonising the approach and creating a Community Safety Hub bringing together ASB, domestic abuse, hate crime and community cohesion, Resolve is helping Riverside deliver excellence to its customers.

    Dean Butterworth, Regional Director
    Dean Butterworth, Regional Director Riverside Liverpool City Region
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If you have an enquiry about any of the services we offer or simply wish to ensure that you are maximising the benefit of your Resolve membership, please contact the Resolve team.

  •   Resolve, Kennedy House, 31 Stamford Street, Altrincham WA14 1ES
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